Expression of Interest Enterprise CRM Application Administrator Developer (Salesforce)

Please Note: If you are a current Algonquin College employee apply to this job via the Workday application.

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Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

What Youll Do

Are you passionate about designing and developing technology solutions that improve experiences and drive organizational effectiveness Do you enjoy combining technical expertise with strategic thinking to solve complex business challengesThis expression of interest for a CRM Application Administrator / Developer will support the continued evolution of Algonquin Colleges Salesforce platform by delivering innovative solutions that advance institutional priorities and enhance the experience of employees students and external partners.

In this dynamic role youll play a senior hands-on role in the development administration and enhancement of the Colleges Salesforce environment. Reporting to the Manager Enterprise Solutions Salesforce youll collaborate with stakeholders across the College to understand business requirements analyze processes and design technology solutions that align with organizational goals.

Acting as a trusted advisor and technical expert youll bridge business needs and technology capabilities through solution architecture platform configuration custom development integrations testing implementation and ongoing support. Youll contribute to the successful delivery and continuous improvement of Salesforce Education Cloud and related applications by providing technical leadership development expertise business analysis and operational support.

Working closely with clients and colleagues youll help ensure Salesforce solutions are scalable sustainable and aligned with institutional priorities while delivering value to the College community. Your work will also support the ongoing evolution of the Colleges Salesforce Centre of Excellence governance framework and Copado-managed DevOps practices.

This includes contributing to technical documentation promoting development standards and best practices supporting user enablement and identifying opportunities for innovation and continuous improvement. Leveraging strong development analytical and problem-solving skills youll play a key role in shaping the future of the Colleges Salesforce ecosystem.

Key Areas of Focus

While responsibilities will evolve future opportunities in this area are expected to contribute across the following areas:

Salesforce Development & Solution Delivery

• Design develop and implement scalable Salesforce solutions that support the Colleges strategic and operational objectives.

• Develop and maintain custom Apex code Lightning Web Components integrations Flows and automation solutions.

• Participate in the full solution lifecycle including requirements gathering design development testing implementation and support.

• Contribute to system enhancements and modernization initiatives that improve platform capabilities and user experience.

Business Analysis & Solution Design

• Partner with stakeholders across academic and administrative departments to understand business needs and opportunities.

• Facilitate requirements gathering and process analysis activities.

• Translate business requirements into technical designs and scalable Salesforce solutions.

• Support the development of future-state business processes and technology-enabled improvements.

Salesforce Administration & Platform Optimization

• Configure and maintain Salesforce Education Cloud.

• Support platform administration including security permissions data management reporting and user management.

• Evaluate new Salesforce capabilities and recommend enhancements aligned to business priorities.

• Ensure solutions are designed with usability sustainability and maintainability in mind.

Development Standards Governance & Quality Assurance

• Contribute to Salesforce governance solution standards and architectural best practices.

• Support solution delivery within the Colleges Copado-managed DevOps framework and release management processes.

• Participate in code reviews testing quality assurance activities and deployment planning.

• Maintain technical documentation design specifications and development standards.

Data Integration & Reporting

• Support integration initiatives between Salesforce and enterprise applications.

• Develop and maintain reports dashboards and data management processes that support informed decision-making.

• Promote data quality integrity and effective governance practices.

• Contribute to solutions that enable secure reliable and scalable data management.

Technical Advisory & Stakeholder Support

• Provide technical guidance and expertise to clients project teams and College leadership.

• Support end users and delegated Salesforce administrators through training knowledge sharing and advisory services.

• Research emerging Salesforce capabilities and industry best practices.

• Contribute to the ongoing evolution and maturity of the Colleges Salesforce environment.

Who Were Looking For

This role is suited for experienced Salesforce professionals who combine strong development expertise with business analysis stakeholder engagement and solution delivery capabilities.

Ideal candidates will demonstrate:

• Significant experience in Salesforce development administration business analysis or related disciplines.

• Experience developing and supporting solutions within complex enterprise Salesforce environments.

• Experience working with Salesforce Education Cloud.

• Strong knowledge of Apex Lightning Web Components Flow automation integrations data management and Salesforce platform capabilities.

• Demonstrated experience translating business requirements into effective technical solutions.

• Experience supporting platform optimization modernization and continuous improvement initiatives.

• Strong problem-solving analytical and solution design capabilities.

• The ability to communicate complex technical concepts to a diverse range of stakeholders.

• Experience working within structured governance release management and quality assurance frameworks.

Salesforce Administrator Platform Developer I and either Platform Developer II or JavaScript Developer I certifications are highly valued. Additional certifications in Experience Cloud Sales Cloud Service Cloud Platform App Builder Copado Agentforce or related disciplines would be considered assets.

A diploma or degree in Business Computer Science Information Technology or a related field is preferred. Equivalent combinations of education and experience may also be considered.

Express Your Interest Now

Be among the first to be considered as roles become available.

Individuals interested in future CRM Application Administrator / Developer opportunities are invited to submit:

• A current résumé;

• A brief statement of interest highlighting relevant Salesforce development administration and solution delivery experience;

• A summary of Salesforce certifications technical expertise and areas of specialization.

Submissions should emphasize demonstrated experience supporting enterprise Salesforce environments technical solution development stakeholder collaboration business process improvement and successful project delivery.

Note: Future opportunities in this area are expected to follow a hybrid work model requiring employees to attend campus a minimum of two (2) days per week.

Why Join Algonquin College

• Compensation:Many roles offer a competitive base salary and comprehensive benefits including health dental and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits Careers

• Learning and Development Opportunities: Access to training tuition assistance programs (Algonquin College Courses and Degree Completion) certifications workshops and professional courses that allow you to grow and advance in your career. About Us Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring learning integrity and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canadas Best Employers for 2025 and one of Canadas Best Employers for Diversity for 2024

• Inclusion Diversity Equity and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity Diversity and Inclusion policy fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the Colleges Flexible Work Arrangement Policy (subject to change).

How We Use AI in Hiring:

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive equitable and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds including Indigenous peoples persons with disabilities members of racialized groups and individuals from diverse communities. If you require accommodation during the recruitment process please contact the Human Resources department at . While we thank all those who apply only those to be interviewed will be contacted.