Enterprise Delivery Lead

About the Role

The Enterprise Delivery Leadis responsible fororchestrating the end-to-end delivery of media intelligence services across Enterprise accounts including recurring reporting monitoring-driven outputs and ad hoc client requests.

This role serves as the operational coordination point across Media Insights Monitoring Account teams and leadership ensuring deliverables are completed on time workflows are effectively managed and teams have visibility into priorities dependencies and capacity.

The role combines hands-on project and workflow coordination with operational oversight helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment.

What Youll Do

Enterprise Delivery Ownership

• Own the delivery of Enterprise client work across the Media Intelligence function

• Ensure reports monitoring-driven outputs and ad hoc requests are delivered on time and to a high standard

• Coordinate timelines dependencies and handoffs across teams

• Identifydelivery risks and drive resolutions

Workflow & Project Management

• Build andoptimizeworkflows that support recurring reportsmonitoringrequests and client deliverables

• Manage intake prioritization and tracking of Enterprise work

• Drive adoption and consistent use of project management tools and processes

Capacity Planning & Operational Excellence

• Monitor workload team capacity and resource allocation across functions

• Identifybottlenecks and recommend process or staffing improvements

• Establish andmaintaindelivery standards and quality controls

Cross-Functional Coordination

• Serve as the central coordination point between Media Insights Monitoring Account Teams and Leadership

• Communicate priorities timelines risks and delivery status to stakeholders

• Ensure teamsremainaligned on deliverables and client commitments

Process Improvement & Reporting

• Identifyopportunities to improve efficiency scalability and consistency across delivery workflows

• Build dashboards and reporting that provide visibility into project status team capacity and delivery performance

• Use data and insights to improve turnaround times predictability and client satisfaction

What Youll Bring

• 3-5 years of experience in project management delivery coordination operations client services or a related field

• Experience managing multiple projects deadlines and stakeholders in a fast-paced environment

• Strong organizational skills with the ability to prioritize competing demands and keep work moving forward

• Experience using project management or workflow tools such as Asana Jira Smartsheet Wrike or similar platforms

• Ability toidentifyrisks remove roadblocks and coordinate work across multiple teams
• Strong communicationskills and confidence working with both internal stakeholders and clients

• Comfortable working in environments that balance planned work with reactive requests and shifting priorities

• Experience creating reports dashboards or tracking mechanisms to provide visibility into work and progress

• Curious mindset with a passion for improving processes workflows and team efficiency

• Highly organized detail-oriented and proactive

• Ability to remain calm under pressure and adapt to changing priorities

• Experience in media intelligence PR agency analytics research or client delivery environments is considered an asset

• Experience with AI tools workflow automation or process optimization is an asset

Why Youll Love It Here

• Fully remote work environment
• Collaborative culture and key tools enabling it
• Competitive compensation package
• Health Dental & Vision benefits
• RRSP matching
• Life Insurance
• Employee Assistance Program (EAP)
• Career Development & Progression opportunities
• Paid Vacation Personal Days and Sick days
• Flex Fridays in Summer Week off between Christmas and New Years
• No Internal Meetings Fridays

Total Compensation for this role is expected to fall within the range of $70000 $90000 CAD annually. The final offer will reflect each candidates experience skills and internal equity.

This is for a new position.

AI Usage

We use technology to make hiring smarter faster and more personal never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role allowing our recruiters to focus more on meaningful conversations with candidates.

AI does not make hiring decisions at Agility. Every decision is made by people our hiring managers and recruitment professionals who are trained to apply sound judgment andequitablepractices at every stage.

We believe technology exists to amplify human insight not replace it. That belief shapes how we build relationships tell stories and grow our teams.

At Agility we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race religion gender age disabilitystatusor sexual orientation.

Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunitywedlove to hear from you anyway. Our Talent Acquisition team will review your application for this role and other potential role matches open now or in the future.

If at any stage of the application process you require accommodation owing to disability or a medical need please let us know atfor us to makeappropriate arrangements.

Thank you for your time in reviewing this opportunity and we hope to hear from you should you find this the right fit!