End User Support Technologist – Enterprise Information Technology (Bargaining Unit 179)

Date Posted: May 28th 2026

Posting Deadline: June 11th 2026

Department: Enterprise Information Technology (EIT)

Type of Employment: Permanent Full-Time

Group Affiliation: Bargaining Unit 179 Group 9 ($58.083- $70995 annually)

At Saint Marys University you will be surrounded by a talented and dedicated team of professionals committed to accessibility diversity and the provision of a positive and supportive learning environment. We recognize the importance of the contribution and growth of each individual in the Universitys success. We are currently looking to fill the position of End User Support Technologist to join our Enterprise Information Technology team.

What we offer

As a team member at Saint Marys we are proud to offer many benefits. Some of these include:

• Competitive compensation
• Comprehensive benefits package
• Defined Contribution Pension plan
• Vacation
• Flexible Workplace
• Holiday closure
• Summer hour schedule
• Employee Transit EPass through Halifax Transit

Job Information and Responsibilities

Under the direction of the Assistant Director Client Technology Services the End User Support Technologist will:

• Works with vendors to provide quotes for client purchases and resolve problems; researches technology and software upgrades.
• Advises the University community on a variety of technology issues and requirements; assists users in formulating service requests.
• Configures hardware and software.
• Facilitates warranty for new leased systems as well as older purchased systems.
• Researches repairs and removes viruses.
• The end User Support Technologist may as operations warrant be required to respond to requests for assistance in order to minimize downtime for classes/events relying on the supported instructional technology.
• Installs and maintains software for the University Community lab and classroom computers on campus and offsite locations.
• Installs and configures the client application for several networked database programs and operating systems.
• Works with external vendors to troubleshoot software issues and network failures.
• Updates installed Operating Systems / Application packages as service packs become available to solve known issues.
• Migrates data from old to new software versions and from old computer systems to new leased systems while maintaining the integrity of the clients data to ensure zero data loss.
• Repairs replaces or refurbishes dated or non-functional computer systems.
• Refurbishes systems that are no longer functional due to current processing and memory requirements and re-deploys them to the university campus as required.
• Maintains various models of printers including cleaning replacing defective parts and troubleshooting defective print media.
• Maintains computer equipment with a warranty in conjunction with the primary vendor including diagnosis ordering and replacing of warranty replacement parts and returning defective components in accordance with established procedures.
• Receives scans and conducts asset tagging of purchased or leased and refurbished computer systems and peripherals prior to deployment.

The Collective Agreement can be viewed here.

Experience and Education Requirements

To be the successful End User Support Technologist you will have:

• Successful completion of a two-year Community College level program in Information Technology.
• Minimum of two years directly related experience.
• Information technology experience in a technology support role.
• Good interpersonal and communication skills (oral and written).
• Comptia A certificate (HP Certification) an asset.

Application Details

Apply for this opportunity online using our online application system through Career Beacon. Click on Apply Now and complete all required information fields. Qualified candidates should submit the following with their application:

• Resume
• Cover Letter
• Three Professional References

Late applications may not receive consideration. We appreciate all applications and note that only candidates selected for an interview will be contacted. No telephone calls please.

At Saint Marys University equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect we welcome applications from women Indigenous peoples racialized persons/visible minorities persons with disabilities persons of minority sexual orientation or gender identity and others who might contribute to the growth and enrichment of our community.

All qualified candidates are encouraged to apply; however preference will be given to Canadian citizens and permanent residents. If you require accommodations during the recruitment process please contact Human Resources at emailprotected.