Donor Centre Associate Process Lead

Canadian Blood Services is looking for a Temporary full-time (Donor Centre Associate) to join our dynamic Collections team in our AB-Lethbridgedonor centre.

The Collections teamis responsible for supporting Canadian Blood Services by collecting donor blood and blood components in a safe manner to provide patients with lifesaving products every this role you will perform phlebotomy in the collection processin accordance with health and safety standards. You will work face-to-face with our donors team members and volunteers providing them with safe and quality service during each stage of the collection process

• Delivers training to meet identified learning needs of colleagues and new hires to the Centre.
• In collaboration with RN/Team Lead maintains training records and documentation associated with training and development for each staff member supporting operational requirements and audits as needed.
• In the absence of or in collaboration with the RN/Team Lead provides guidance to staff to ensure that processes are performed effectively efficiently and safely.
• Fosters and promotes a positive working environment in which staff feel empowered challenged and engaged.
• Greets and assists all plasma donors as they progress through the donation process in an engaging and positive manner.
• Assists with various recruitment/retention initiatives designed to further grow or engage the donor base.
• Conducts confidential donor screening and obtains donor consent.
• Performs venepuncture according to established standards.
• Contributes to a culture of continuous improvement with the donation centre.

• Post-secondary level education in a relevant discipline from a recognized institution preferably in science/health related field of study. An equivalent combination of education and experience may be considered
• Completion of accredited training program in phlebotomy or one-year related experience. An equivalent combination of education training and experience may be considered.
• Minimum 3 years of progressive experience working with the public particularly in a high customer-focused environment.
• A deep understanding of plasma operations processes policies procedural requirements and equipment
• Knowledge of and experience working with current Good Manufacturing Practices andGood Documentation Practices.
• Knowledge of continuous improvement processes and practices
• Demonstrates great ability to connect with clients and maintains a customize relationship with them
• Builds and fosters positive relationships with peers manager and other plasma operations team members.
• Basic computer skills and the ability to learn new systems and knowledge of Microsoft Word and Outlook are considered assets.
• Excellent interpersonal skills team building and ability to collaborate in a multi- team setting
• Must be detail-oriented and capable of working in a highly regulated environment
• Ability to work under pressure to meet demands of the job
• Must be able to manage multiple priorities and multitask
• The ability to exercise judgment tact diplomacy and strict confidentiality are mandatory
• Fosters and promotes a positive public image
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

• Premiums paid according to the collective agreement.
• Defined benefit pension plan.
• Employee discounts wellness program professional resources.

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed donor center.
• Physical requirements for the role include the ability to lift supplies and equipment in excess of 10 kg (22 lbs.).