District Manager Hamilton

The Opportunity 

Are you energized by solving problems in real time building strong working relationships and keeping delivery operations moving As District Manager you will oversee home delivery and single-copy circulation performance within the Greater Hamilton area. You will be required to deliver newspapers when necessary coordinate route execution support carriers and contractors and resolve customer service issues. 

You will balance hands-on delivery with service people and operational priorities identifying issues early and taking practical action to keep district operations running smoothly. 

What Youll Do 

• Own delivery performance including route coverage service quality and timely issue resolution. 
• Deliver newspapers when required. 
• Coordinate with carriers contractors vendors customer service teams and distribution leaders to maintain reliable operations. 
• Review route data missed deliveries customer feedback and operational reports to identify trends and recommend improvements. 
• Build a strong understanding of local geography delivery locations route conditions and customer needs. 
• Support the recruitment onboarding communication and performance follow-up of carriers contractors or delivery partners as assigned. 
• Escalate recurring service issues safety concerns resource gaps and customer-impacting risks with clear recommendations for action. 

Qualifications :

• High school diploma or equivalent. Post-secondary education in business logistics operations or a related field is an asset. 
• One to two years of experience in circulation distribution delivery logistics route management field operations or a comparable environment. 
• Experience coordinating contractors carriers route teams or customer service follow-up is preferred. 
• Strong customer service communication relationship management and conflict-resolution skills. 
• Practical problem-solving skills and the judgement to recognize when an issue falls outside standard procedures. 
• Excellent organization geographic awareness and attention to detail. 
• Ability to work independently while aligning decisions with service standards safety expectations and operating priorities. 
• A valid drivers license is required for this role. 

Working Conditions 

This role combines work in the field depot distribution and remote settings depending on operational needs. Travel throughout the greater Hamilton area is part of the role. The position will require early mornings evenings weekends holidays or other variable schedules to support delivery cycles and urgent service issues. Work may involve exposure to traffic warehouses outdoor conditions and changing weather as well as regular keyboarding screen time deadline-driven activity and periods of sitting standing walking driving or inspecting delivery locations. 

Additional Information :

We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates including persons with compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process please notify the hiring manager upon scheduling the interview of your requirements.

This posting is for an existing vacancy. Our Applicant Tracking System (ATS) uses AI for initial screening and assessment; however all final selection decisions are made by our Hiring Managers.

Remote Work :

No

Employment Type :

Full-time