Distribution Service Agent

Responsibilities

• The Distribution Service Agent will be responsible to carry out operational activities capital installations (including mains services & meter sets) and maintenance activities within the framework of Company objectives policies and programs; and shall ensure the public is protected from any unsafe act or condition pertaining to the transmission anddistribution of natural gas;
• The Distribution Service Agent may be required to administer a remote muster area and will report to a Distribution Manager;
• Perform all the duties of a Crew Leader and a Customer Service Technician and be responsible for gas service to all customers on the distribution system;
• Responsible to give technical direction and leadership to Company personnel and the contractor when applicable involved in any aspect of installing operating maintaining and abandoning the gas system;
• Responsible to liaise with IRM and direct all IBEW field employees and contractors to ensure proper priorities are met;
• Keep up to date with all policies and procedures and have a good working knowledge of all company standards practice Company objectives policies and programs and the job breakdown manual;
• Sales related activities as required.
• Liaise with Planning & Design Technicians Planning & Design Technologist 1s Planning & Design Technologists 2s and customers to ensure design requirements are met;
• Provide management relief as required.

Requirements

• High school diploma including Grade 11 Math and Physics or equivalent;
• Must be a holder of a valid Provincial Class B Gas Fitters License;
• Must have a minimum of 10 years experience in the natural gas industry and be able to pass a related Company exam. Must be fully competent in all aspects of distribution installation;
• Must be capable of gaining working knowledge of distribution steel line stopping equipment procedures within 6 months of commencing the role;
• Be competent in the technical aspect related to public safety consumer relations and the welfare of the companys property;
• Demonstrated proficient computer skills; for example but not limited to: Excel Word other; and be able to pass a related Company exam.
• Demonstrated ability to learn understand and administer the Distribution Operation Emergency Response process;
• Demonstrated ability to exercise judgement act on own initiative resulting in a high level quality of performance.
  • Demonstrated leadership ability and provided examples in each of five defined competencies:
  • Business Understanding & Alignment: Make decisions and evaluate business strategy based on companys strategic goals and make explicit connections for employees between organizational goals and their goals.
  • Customer Focus: Take action to ensure the internal; and external customers expectations are fully met.
  • Initiative: Without being directed pursue solutions to existing problems.
  • Problem Solving and Results Orientation: Recognize cause-and-effect relationships of problems. Take a current problem and identify possible causes that are creating the effect. Create own high performance goals (e.g. increase quality improve efficiency etc.)
  • Expertise: Demonstrate possession of thorough knowledge of own area of responsibility. Spot opportunities to share own knowledge new ideas and developments in own area with colleagues and customers.
• Completion of a minimum of 30 hours of management or supervisory course(s) from a recognized institution within 12 months of commencing the role. Appropriate course will be determined by the Company.
• A valid British Columbia Class 5 drivers license with a provided drivers abstract.

Additional Information

• This role has standby requirements based on operational needs.
• This role has on-call requirements based on operational needs
• The successful candidate must adhere to the residency requirements of this position.
• This role may have overtime requirements based on operational needs
• This role may havetravel requirements based on operational needs
• This role may have out of town work requirements based on operational needs
• This position has a requirement to be clean-shaven as per WCB standards.
• Please reach out to Talent Acquisition if clarification on role requirements is needed prior to applying.