Dispatch Supervisor

Job Summary:

GFL Environmental is looking for a Lead Dispatcher to join our team in Coquitlam BC!

As a Lead Dispatcher youll play a key role in ensuring efficient daily operations by coordinating driver schedules addressing on-route issues and supporting the dispatch team. Youll act as the main point of contact between drivers operations and customer service - making sure routes run smoothly service issues are resolved promptly and the team stays on track.

Why GFL:

• Competitive Pay: Individual pay is determined by responsibilities experience and location.
• Comprehensive Health Benefits: Full employer-paid medical dental and vision coverage for you and your family.
• Retirement Savings: Company-matching RRSP/DPSP program to secure your financial future.
• Modern Fleet & Gear: Work out of safe modern yards with well-maintained trucks new equipment and industry-leading diagnostic tools.
• Nationwide Career Growth: Clear pathways for advancement across GFLs growing national network.
• Employee Support: Full access to our confidential Employee Assistance Program (EAP).
• Green for Life Perks: Exclusive employee discount programs perks and team recognition initiatives.

Requirements:

• Required Experience: Previous dispatching experience is an absolute must for this role.
• Preferred Experience: Prior leadership or supervisory experience is highly beneficial.
• Core Competencies: Strong communication organizational and problem-solving skills.
• Fast-Paced Adaptability: Ability to multitask in a fast-paced environment.
• Software Proficiency: Proficient in MS Office (Outlook Excel Word).
• Industry Systems: TRUX experience is an asset or willingness to learn.
• Scheduling Flexibility: Willingness to work extended hours or weekends as needed.
• Logistics Knowledge: Knowledge of routing and scheduling best practices.

Responsibilities:

• Team Leadership: Direct and lead the daily operations of a team of five dispatchers which includes a support team member. Provide guidance coaching and support to ensure optimal team performance.
• Workflow Management: Monitor and ensure the timely completion of all scheduled routes issue resolutions customer service emails and general dispatch tasks.
• Performance Monitoring: Conduct daily monitoring of dispatcher progress and call assignments ensuring all team members remain productive and on task throughout their shifts.
• Administrative & Compliance Duties: Perform essential daily administrative tasks which include reviewing route closures auditing dispatch documentation and providing final review and sign-off on all daily paperwork.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.