Dispatch Supervisor

The incumbent is responsible for the timely and efficient movement of Canadian National Transportation Limited (CNTL) Owner-Operators and CN equipment to meet customer expectations. The incumbent oversees truck productivity to ensure optimal truck utilization and performance to key metrics. The position liaises with Customer Service Terminal Operations and Rail Planning to ensure efficient coordination. The role plans proactively to meet on-time performance metrics in a cost-effective manner.

Ensure moves to trucks are assigned accordingly

Oversee Dispatch boards fluidity to maintain constant monitoring and re-planning as required including ensuring cost-effective on-time performance

Answer incoming calls from CNTL Drivers and solve problems ensuring key metrics are met

Resolve any operational and delivery problems that require immediate attention in a professional and effective manner.

Understand interpret and ensure adherence to applicable Canadian and US DOT trucking regulations

Monitor metrics and find solutions to reduce customer wait time terminal wait time moves per load and outside cartage utilization

Ensure discipline exceptions are identified and resolved to reduce costs as well as improve the supply chain for further efficiency

Oversee tool plans changing live load and unload to drop create equipment pools preload lists file empty miles liaise with customers to find optimal appointment windows including supply trucks to shunt.

Ensure all loads and empties have executable appointments

Communicate with customers to arrange pick-up and delivery appointments

Rebook delivery appointments with customers when exceptions occur

Ensure key metrics are met

Collaborate with Driver Managers to ensure fleet sizing is correct

Order outside cartage from approved companies

Confirm swamping requirements are ordered and met

Coordinate with Terminal to ensure loads are preloaded on chassis pad plans are correct to achieve customer delivery appointments decongestion plans and problem-solving including missing bills and gate reporting issues

Liaise with Customer Service as issues arise during pick-up or delivery on-time metrics and move priorities

Communicate with Rail Planning to ensure correct reservations are applied customer priorities are met and recovery trucking is executed when required

The role has standard working conditions in an office environment with a varying 24-hour shift work from Monday to Sunday and is eligible to participate in CNs hybrid work model. The role involves managing priorities and delivering work within established timelines with support from the team to ensure sustainable and effective workload management.

Transportation and Logistics

Between 3 to 5 years of experience in the Transportation and Logistics industry

Candidates with an equivalent combination of education training and experience will be considered

Bachelors Degree or equivalent work experience

Candidates with equivalent practical experience education or training will be considered

Excellent written and oral communication skills

Advanced knowledge of Microsoft Suite (Excel PowerPoint Word)

Ability to work in a fast-paced environment

Organized detail-oriented and able to prioritize tasks

About CN

CN is a premium railroad that sustainably generates value for our customers shareholders employees and stakeholders with an unwavering commitment to safety and service. Essential to the economy to the customers and to the communities it serves CN safely transports more than 300 million tons of natural resources manufactured products and finished goods throughout North America every year. CNs network connects Canadas Eastern and Western coasts with the U.S. South through a 20000-mile rail and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN we are dedicated to building North Americassafest mostinclusiveandsustainable railroad which includes reflecting the communities in which we operate. Research shows that candidates often dont apply unless they feel they fit the job posting at 100%. To all potential applicants even if you dont meet every job requirement listed in a posting we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials accessible meeting rooms or other accommodations) please get in touch with our team at.

As an equal opportunity employer qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status and other protected status as required by applicable law.

Please monitor your email on a regular basis as communication to applicants is done via email.

Required Experience:

Manager