Director, UX Research Systems

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

eBays Design organization creates seamless end-to-end experiences that connect millions of buyers and sellers globally. The team is customer-focused collaborative and driven by curiosityworking across product engineering and business to solve complex problems and deliver meaningful impact.

As Principal UX Research Systems (Director level) you will define and lead eBays long-term vision for UX Research Systems and Operations. You will transform how customer research is planned driven managed and scaled across the company by modernizing the platforms processes and capabilities that enable customer insights at enterprise scale.

This is a highly strategic leadership role focused on building the future of research operations. You will lead the evolution of eBays participant recruitment customer panel management incentive and compliance programs research tooling ecosystem and operational infrastructure. Working closely with executive leadership across Design Product Engineering Legal Privacy Procurement and Global Consumer Insights you will drive enterprise-wide initiatives that increase the speed quality accessibility and impact of customer research.

You will be responsible for leading a team to create modern AI-enabled Customer Research capabilities that reduce operational friction automate manual workflows proactively manage customer panel health and enable teams across eBay to connect with customers more efficiently and effectively than ever before.

What you will accomplish:

• Define and implement the long-term vision for eBays user experience research infrastructure. Transform research operations into a scalable technology-enabled platform. This platform empowers teams across eBay to connect with customers faster more effectively and at greater scale.

• Lead the modernization of eBays research infrastructure and operating model creating seamless end-to-end experiences that simplify participant recruitment study management incentives compliance insight capture and knowledge management while enabling self-service research capabilities across the organization.

• Drive eBays AI-enabled research transformation identifying and implementing opportunities to automate research workflows streamline operations improve data quality accelerate insight generation and create a more intelligent and connected research ecosystem.

• Build and scale enterprise-wide participant and panel management capabilities partnering with Global Consumer Insights and cross-functional collaborators to strengthen customer panel health participant engagement incentive programs governance privacy and compliance through data-driven and automated approaches.

• Establish world-class operational excellence for customer research developing scalable platforms systems and frameworks that improve efficiency consistency quality participant experience and business impact while continuously optimizing performance through measurable outcomes.

• Influence and align senior leaders around a future-state vision for customer research securing investment and driving organizational change toward a highly automated user-centered ecosystem where research can be initiated driven synthesized and operationalized with unprecedented speed and scale.

What you will bring:

• 15 years leading UX Research Operations Research Systems Customer Insights infrastructure or related enterprise platform transformations with a track record of delivering measurable gains in speed scale quality and business impact.

• Deep expertise in scaling research operations capabilities including participant recruitment panel management incentives governance compliance vendor management and research technology platforms.

• Demonstrated success building self-service research platforms or democratized research programs that enable product teams to engage customers at scale while maintaining strong quality controls and governance.

• Strong systems-thinking and strategic execution skills with the ability to define multi-year transformation roadmaps and deliver pragmatic progress in complex ambiguous environments.

• Experience identifying and applying automation and AI opportunities to streamline workflows improve operational efficiency and strengthen data quality participant experience and insight generation.

• Exceptional executive influence and cross-functional leadership with the ability to align senior partners across Design Product Engineering Legal Privacy Procurement and Insights around enterprise-wide change.

• Strong analytical rigor and change leadership with the ability to navigate complexity drive adoption and continuously improve operational performance in a global matrixed environment.

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Additional Details

This job posting relates to an existing vacancy within eBay.

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