Director, Project Management & Client Coverage

Brim Financial is a category defining fintech building the operating system for credit cards and payments. Our platform powers card programs for banks credit unions fintechs and global brands across North America. We are a fast-growing company. We are backed by EDC Growth Equity Epic Ventures Vistara Growth and Impression Ventures and have been recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winners.

The Director Project Management & Client Coverage is the client-facing owner of implementation and ongoing delivery for our banking and fintech clients. Youll run point on complex large-scale digital banking card & payments platform rollouts owning scope timeline risk and cross-functional coordination. Once a client is live youll own the ongoing relationship: running the operating cadence tracking portfolio health and translating client needs into structured input for the roadmap. You are a senior level high-energy individual contributor.

This role is ideal for client-facing leaders who combine analytical rigor with relationship strength and want direct impact on client outcomes and portfolio growth.

• A trusted client-facing leader with 5-7 years experience across consulting & project management with a strong enterprise relationship management background.

• Skilled at engaging with senior stakeholders and managing complex large-scale implementations.

For new client implementations:

• Own day-to-day execution of complex large-scale digital banking card & payments platform implementations.

• Managing scope timeline risk and cross-functional coordination to deliver on time and produce a client experience strong enough to become a reference.

• Build and personally run the minimum-viable process a required for multi-workstream implementation: status cadence RAID log decision log. A bias toward pragmatic minimum-viable process over heavyweight frameworks is essential.

• Own all client-facing status communication from weekly detail to executive summary translating engineering and product progress into business terms.

• Keep ownership of every open item unambiguous internally and with the client.

With our existing clients:

• Own coverage for several existing clients: build and grow relationships across a portfolio of banks and fintechs.

• Run the operating cadence for each account: QBRs roadmap check-ins prioritization sessions. You pull in product and engineering leads to weigh in on feasibility and sequencing while you own the agenda follow-through and client narrative.

• Track portfolio health (KPIs adoption satisfaction support/escalation trends) and turn it into a clear read-out for internal teams and clients. You will flag risk early and package client feedback into structured input for product prioritization.

• Maintain a single source of truth per account: health status open commitments roadmap asks key contacts

• Lead post-incident or post-issue reviews with clients translating technical root cause into a business-appropriate explanation and forward-looking action plan.

• Proven ability to build and deepen client trust & relationships in a complex multi-stakeholder environment.

• Strong track record of building operating rhythms with clear accountability in ambiguous fast-moving environments not just running pre-existing processes.

• Exceptionally strong written & verbal communication skills ability to communicate in a structured succinct executive ready way.

• Comfortable working through day-to-day delivery blockers and communicating status and risk to executive and board-level audiences.

• Strong analytical and critical thinking with a data-driven decision-making approach.

• Comfort working closely with Product and Engineering teams with data reporting and portfolio analytics.

• Highly self-motivated adaptable and comfortable operating in a fast-paced execution-focused environment.

• Entrepreneurial mindset with strong ownership accountability and a drive to deliver results.

• Experience managing credit card or lending portfolios at a bank issuer or fintech.

• Consulting background with financial services clients.

• Experience working with AI/LLMs and collaborating closely with technical teams.

• Competitive compensation and equity.

• Remote-first workplace (Eastern Time).

• Comprehensive health plan and PTO.

• A team that treats AI as a force multiplier not a threat.

• Real ownership - youll shape the processes and standards that drive how we deliver customer value.

• Remote (Canada ET).

• Compensation: CA $00.

• Base salary range: For this role candidates can expect a base salary range described in the posting. Actual compensation is determined based on skills experience and role level. Exceptional candidates may be considered above the top of the range and pay increases for those who make a big impact in the role.

• Vacancy status: Not a backfill.

At Brim Financial we view AI as a force multiplier in all that we do including that spirit we may use AI-enabled tools during the application screening process to assist with the review of candidate qualifications. Our recruitment process is human-led and all hiring decisions are made by qualified members of the Brim Financial team.

If youre especially excited about this opportunity and would like to introduce yourself feel free to send a note to sharing what interests you about Brim and the experience youd bring to the role.

Required Experience:

Director