Company Summary

Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance default solutions and other real estate related products and services to legal lending valuation and real estate professionals across Canada. With FCT you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge purpose and the opportunity to grow both personally and professionally in a team-oriented environment youll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business and we actively work towards it every day.

HERES HOW YOULL CONTRIBUTE:

• Lead your operations division by providing direction and leadership in coordinating all daily operations related activities and evaluating changing business needs.
• Key to success is developing and maintaining strong relationships with Sales Product and other Operational leaders and teams to ensure alignment and advancement to improve the division holistically.
• Accountable as a manager of managers at multi levels to develop and sustain an effective multi-level unit; ensure the quality of managerial leadership practices of first-line managers; conduct talent management pool assessments with first line managers and the staff mentoring and putting plans in place for development.
• Focus on improving resource deployment productivity and performance balanced with exceptional employee engagement and customer experience using data driven decision making
• Work with product to help determine existing program profitability and determine alternate fulfillment models to improve effectiveness and costs
• Ensure a positive and efficient customer experience throughout the mortgage lifecycle with a focus on registration and discharge functions
• Streamline and optimize mortgage servicing processes to improve efficiency and reduce costs potentially including digitization and automation
• Collaborate with internal and external stakeholders including loan originators to ensure smooth and effective operations.

HERES WHAT YOULL BRING:

• 10 years of management experience and industry experience in diverse roles including operations management
• Bachelors degree in business administration or related field an asset
• Broad understanding of and knowledge of FCTs customer segments an asset
• Broad understanding and knowledge of industry best practices an asset
• Proven experience managing large teams and maximizing employee engagement
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Strong knowledge in new technologies like AI and workforce management tools to improve operational execution
• Excellent interpersonal skills to work effectively with internal business partners and to build and maintain strong relationships
• Bilingual an asset but not required

Preferred Qualifications

• In depth knowledge and experience in mortgage servicing operations
• Proven ability to develop innovative solutions for increased productivity
• Superior negotiation and communication skills in both internal and external settings
• Masterful organizational communication and leadership skills demonstrated by previous professional success
• Experience with Contact Centre dynamics including working in environments with customer interaction and performance metrics
• Strong working knowledge of data analysis and performance metrics

HERES WHAT SETS US APART:

Through mentoring innovative tools and a variety of programs that engage and reward we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

For over a decade FCT has been certified by the Great Place to Work Institute as one of Canadas best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive addition FCT is recognized as one of Greater Torontos Top Employers.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of FCTs hiring process.

To avoid any delays in the recruitment process if you require accommodation to apply please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment hiring placements transfers promotions training compensation benefits discipline and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race colour place of origin ethnic origin citizenship handicap (including mental and physical disability) sex sexual orientation gender identity and expression creed (religion) marital status family status (being in a parent/child relationship) age or any other basis prohibited by the applicable provincial or federal human rights legislation.