Director of Consulting Services, Managed Infrastructure Services

Position Summary
We are seeking a commercially driven Director Consulting Services (DCS) to lead the growth and profitable delivery of our Managed Infrastructure Services business within the Canadian financial services sector. This is first and foremost a business development and growth leadership role: the primary mandate is to grow the business against defined annual targets by expanding existing client relationships and winning new work.

This is not a pure sales role. The DCS owns an area of the business end to end. The successful candidate carries the profit-and-loss (P&L) responsibility for the Managed Infrastructure Services offering is accountable for the full sales lifecycle and owns the deals they sell including commercial performance revenue recognition and delivery accountability in close partnership with delivery short: you sell it you own it and you are accountable for the client outcome and the margin.

The ideal candidate brings strong expertise across managed infrastructure and cybersecurity services networks end-user computing Microsoft technologies data centre/cloud and managed security ideally combined with financial services and/or credit union domain knowledge combined with a proven record of driving revenue growth in a consulting professional services or technology services environment.

This role is based in Winnipeg MB or Toronto ON and is an on-site role (or at our client locations). It will include some travel to client locations industry events and other CGI offices.

Own and deliver the annual growth targets for the Managed Infrastructure Services offering new bookings/signings revenue and profitability (specific targets set annually with executive leadership).
Develop and execute account growth strategies across the existing client portfolio identifying whitespace and cross-sell / upsell opportunities.
Identify qualify and win new business with prospective clients across the Canadian financial services market.
Own the full sales lifecycle: pipeline generation qualification solution shaping proposal and pricing strategy negotiation and close.
Maintain disciplined pipeline and forecast management including CRM hygiene and accurate revenue forecasting.
Lead consultative C-level engagement (CEO CIO CTO COO and business leaders) to position solutions against clients strategic priorities.
Support and lead sales activities including client presentations proposals solution positioning contract negotiations and executive briefings.
Represent the organization at client meetings industry events conferences and networking forums.

P&L & Commercial Ownership
Own the P&L for the Managed Infrastructure Services offering revenue cost and gross margin.
Ensure sound commercial structuring pricing and margin management on every deal.
Own revenue recognition and forecasting for recurring / annuity managed-services revenue (recognized over the service term) alongside transformation and project work; drive run-rate growth renewals and expansions in partnership with finance.
Monitor offering performance against plan and take corrective action to protect growth and profitability.
Partner with finance on budgeting forecasting accuracy and reporting.

Offering Ownership & Delivery Accountability
The DCS is accountable for the offering and for every deal they sell not just the signature. Ownership continues through delivery and into the client outcome.
Own the deals you sell end to end; be accountable for the realized value client satisfaction and financial result.
Work closely with your delivery counterpart to ensure engagements are staffed governed and delivered on scope schedule budget and quality.
Establish governance frameworks risk-management strategies and executive reporting for your portfolio.
Provide executive oversight for multiple concurrent initiatives; lead steering committees and executive status reviews.
Proactively manage escalations and complex stakeholder situations to resolution.

Client & Executive Relationship Management
Serve as the primary executive relationship owner for assigned client accounts.
Build long-term trusted relationships with senior decision-makers across financial institutions and digital banking organizations.
Conduct regular business reviews and strategic planning sessions with clients.
Ensure high levels of client satisfaction and reference-able outcomes across engagements.

Strategic Consulting & Advisory
Advise clients on infrastructure modernization cloud adoption and migration and managed-services operating models.
Provide recommendations on network end-user computing / desktop and Microsoft technologies (Microsoft 365 Azure Intune Entra ID) and server/data centre strategy.
Advise on managed cybersecurity SOC / managed detection and response identity and access management vulnerability management and compliance.
Shape SLA-based service models service-level design and continual service improvement (ITIL).
Support clients through organizational change technology adoption and transition/transformation of services.
Bring perspective on Canadian financial services regulation and risk (e.g. OSFI technology and cyber-risk expectations such as B-13 and information-security controls).

Leadership & Team Development
Mentor and develop consultants project managers and delivery members.
Build and grow the Managed Infrastructure Services practice including attracting developing and retaining talent.
Foster a culture of accountability client focus and continuous improvement.
Contribute to strategic planning and business objectives at the leadership level.


Future Duties & Opportunities
As the organization grows and expands beyond the credit union market this role is expected to evolve into a broader leadership position with responsibility for:
Building and leading a client services and consulting practice within the offering.
Developing strategic partnerships across the Canadian financial services sector.
Expanding services into adjacent segments such as fintech payments wealth management and other financial technology sectors.
Supporting mergers acquisitions and strategic growth initiatives.
Leading large-scale enterprise transformation programs.
Developing go-to-market strategies for new products and service offerings.
Establishing delivery frameworks and consulting methodologies across the organization.
Managing key enterprise accounts nationally across Canada.
Building and mentoring future business development project management and consulting teams.
Participating in executive leadership and long-term corporate planning.

Bachelors degree in Business Information Technology Computer Science Engineering Finance or a related discipline.
10 years of progressive experience in consulting business development program or delivery leadership roles.
5 years in a client-facing leadership position carrying business development and/or P&L responsibility.
Demonstrated success owning and delivering revenue bookings and margin targets.
Demonstrated experience selling and/or delivering managed infrastructure services cloud/infrastructure modernization and cybersecurity engagements under SLA-based annuity commercial models.
Experience supporting financial services organizations ideally credit unions and/or banks is strongly preferred.
Prior experience in an IT consulting technology services software vendor or professional services organization is strongly preferred.

Strong understanding of:
Managed services and MSP operating and commercial models
Network end-user computing and Microsoft technologies (M365 Azure Intune Entra ID)
Server data centre and cloud infrastructure (migration and modernization)
Cybersecurity operations (SOC/MDR IAM vulnerability and compliance management)
IT service management SLAs and ITIL practices
Banking financial services and credit union environments
Information security and regulatory compliance

Preferred & Asset Qualifications
Masters degree or MBA.
ITIL (Foundation or higher)
Microsoft certifications (e.g. Azure Administrator/Architect Microsoft 365)
Security certifications (e.g. CISSP CISM or equivalent) considered an asset
PMP (Project Management Professional) or PMI-PgMP
Agile / Scrum and Prosci Change Management


CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $100000$190000. This role is an existing vacancy.

#LI-SSCGI

• Business Development

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.