Director, HR Technology Operations

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life were driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring authentic bold inspiring and impactful.

When you join Sun Life youll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

• Own the operational strategy service model and standards for Workday and other HR systems in the Operations portfolio.
• Oversee production support incident response problem management service restoration root cause analysis and stakeholder communications.
• Lead the end-to-end planning and execution of myPay and other recurring HR technology activities.
• Own the assessment planning testing implementation and stabilization of bi-annual Workday releases and updates to other systems.
• Oversee release and operational readiness practices across the HR technology ecosystem.
• Ensure effective controls across access security operations configuration change release data handling and production support.
• Use operational data automation standardization and continuous improvement to strengthen service quality resilience and employee and administrator experience.
• Lead and develop a high-performing function and partner across the shared leadership model.

• Significant experience leading technology operations or service delivery for a broad portfolio of enterprise SaaS applications ideally including HR technology or Workday.
• Demonstrated experience leading business-critical cyclical processes enterprise releases production support and operational change.
• Experience establishing and improving service management incident problem change release and operational readiness practices.
• Experience managing technology risk security operations controls audits and compliance obligations in a complex organization.
• Experience leading multidisciplinary technical teams and influencing senior HR business risk and technology stakeholders.
• Knowledge of Workday operations and release management service reliability access controls operational measurement observability and service reporting.
• Strong stakeholder alignment executive communication people leadership systems thinking judgment and decision-making under pressure.

• A competitive salary and bonus program based on market scale
• A flexible group insurance program starting on your first day of work to meet your needs and those of your family.
• Our Share Ownership Program gives you the opportunity to invest in Sun Life while benefiting from employer matching contributions.
• We are proud to be included in Great Place to Works 2026 list of Canadas Best Workplaces.
• Working together sharing common values and encouraging growth & achievement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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