Director, Engineering Operations Automation
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Job Summary
Director of Engineering Operations AI Automation
We are seeking a visionary results-driven Director of Engineering Operations AI Automation to lead the design delivery and scaling of transformative AI-powered solutions within Wealth and Asset Management Technology.
In this strategic leadership role you will drive high-impact automation initiatives that improve operational efficiency accelerate time-to-market enhance customer experiences and deliver measurable business value. Working across technology product data science and business teams you will lead the end-to-end execution of AI solutions that are scalable secure compliant and aligned with enterprise architecture standards.
This is an exciting opportunity to shape the future of AI-enabled operations within a leading global financial services organization.
- Lead and develop a team of engineers responsible for building and delivering AI and intelligent automation solutions across multiple business areas.
- Partner with business leaders product teams data scientists and technology stakeholders to identify and deliver strategic automation opportunities.
- Drive solution delivery from concept through production ensuring scalability performance maintainability and regulatory compliance.
- Develop and manage delivery roadmaps sprint plans staffing strategies and operational support models (L1 L2 and L3).
- Ensure solutions meet financial services requirements for security privacy observability governance and auditability.
- Champion Agile delivery DevOps practices and a culture of continuous improvement.
- Provide executive-level visibility into delivery progress risks business outcomes and investment value.
- Stay current on emerging AI automation and financial technology trends bringing innovative ideas to the organization.
- 10 years of technology leadership experience including leading complex enterprise delivery initiatives.
- 3 years of experience delivering AI machine learning or intelligent automation solutions.
- Strong understanding of financial services operations regulatory requirements risk management and governance.
- Hands-on software engineering background with the ability to guide architecture and technical decision-making.
- Proven success delivering enterprise-scale AI and automation platforms leveraging technologies such as LLMs Azure Power Platform Kubernetes NoSQL databases Application Gateways and related technologies.
- Experience with cloud architecture enterprise integration and modern software engineering practices.
- Exceptional leadership communication and stakeholder management skills including experience influencing executive audiences.
- Success leading cross-functional matrixed teams and managing strategic vendor relationships.
- Bachelors degree in Computer Science Engineering or a related field; advanced degree preferred.
- Lead AI transformation initiatives that are reshaping operations across a global financial services organization.
- Drive strategic programs that create meaningful business impact through innovation and automation.
- Collaborate with talented technology product and business leaders in a highly collaborative environment.
- Build and scale modern AI capabilities that improve experiences for customers advisors and employees.
- Make a lasting impact while working on some of the organizations most exciting and innovative technology initiatives.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$113260.00 CAD - $210340.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.
Required Experience:
Director
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
