Director, Consulting Delivery – Salesforce Centre of Excellence

At CGI we offer more than a job: we offer meaningful opportunities to make a difference for our clients members and the communities we serve. Join engaged skilled and passionate teams within Canadas largest IT and business consulting services organization.
As part of the continued growth of our Salesforce Centre of Excellence we are looking for a Director Consulting Delivery to provide leadership across delivery growth and the evolution of our Salesforce practice.
This role is intended for an experienced leader who wants to actively contribute to the development of a strategic practice by combining team leadership delivery excellence business development financial management and support for clients undergoing digital transformation.
The successful candidate will play a key role in leading complex Salesforce engagements involving solutions such as Sales Cloud Service Cloud Experience Cloud Marketing Cloud Data Cloud MuleSoft Tableau and Agentforce. They will act as a trusted leader for clients delivery teams partners and CGIs internal stakeholders.

Your Future Duties and Responsibilities
Salesforce Practice and DCD (Director Consulting Delivery) Leadership
Provide leadership within the Salesforce Centre of Excellence by contributing to the growth positioning and evolution of the practices service offering.
Act as the delivery lead for a portfolio of Salesforce accounts programs or strategic engagements.
Drive continuous improvement of delivery practices methodologies assets accelerators and standards across the Salesforce Centre of Excellence.
Participate in capacity planning skills development and the alignment of talent with market needs.
Foster a culture of collaboration innovation discipline and excellence across Salesforce teams.
Represent the Salesforce Centre of Excellence with clients partners communities of practice and strategic CGI initiatives.

Delivery and Service Management
Oversee end of the end service delivery for large scale Salesforce accounts or engagements.
Ensure that quality scope timelines budget client satisfaction and business value objectives are achieved.
Manage commitments performance indicators SLAs risks issues dependencies and escalations.
Oversee the delivery of implementation migration integration enhancement application support and managed services engagements.
Apply CGI methodologies processes quality practices and governance frameworks.
Identify opportunities for optimization automation innovation and value creation.
Collaborate with architects project managers functional and technical experts developers integration specialists and partners to ensure cohesive and integrated delivery.

Client Relationships and Business Development
Build and maintain strong client relationships acting as a strategic advisor.
Understand client business priorities and propose Salesforce solutions aligned with their transformation objectives.
Identify organic growth opportunities within existing accounts.
Contribute to the design positioning and pricing of complex Salesforce solutions.
Lead or support strategic business development activities including executive client presentations discovery workshops demonstrations and executive meetings.
Contribute to requests for proposals commercial proposals estimates delivery strategies and financial models.
Maintain a clear view of sales renewal and expansion opportunities across assigned accounts.

Financial Management and Governance
Be accountable for achieving the business and strategic objectives of the Salesforce portfolio under their responsibility.
Manage revenue margins forecasts budgets team utilization and engagement profitability.
Monitor capacity plans financial forecasts and performance indicators.
Ensure disciplined governance with clients and internal teams.
Produce executive reporting on engagement status risks financials opportunities and action plans.
Collaborate with vice presidents directors account leaders sales teams and delivery teams to align commercial and operational priorities.
Assume overall accountability for delivery outcomes service quality and client satisfaction across the assigned portfolio.
Serve as the executive delivery lead for client and CGI stakeholders ensuring proactive governance of risks priorities escalations and strategic delivery decisions.

Team Leadership
Lead coach and engage a multidisciplinary team of Salesforce professionals.
Be accountable for talent management including goal setting performance reviews career development and succession planning for team members under their leadership.
Contribute to recruitment staffing retention and career development.
Provide coaching mentoring and guidance to managers consultants and experts within the practice.
Support skills development and the achievement of relevant Salesforce certifications.
Create a positive collaborative and results oriented work environment.
Support performance management succession planning and leadership development.

Required Qualifications to Be Successful in This Role
Bachelors degree in computer science business administration engineering information systems or a related field or equivalent experience.
Significant experience in a leadership role within consulting services IT delivery digital transformation or practice management.
Demonstrated experience managing large scale Salesforce CRM or digital transformation engagements.
Strong knowledge of the Salesforce ecosystem and its core solutions.
Experience managing portfolios programs accounts or application services.
Proven ability to manage complex commitments multidisciplinary teams and demanding client environments.
Solid understanding of delivery models including projects managed services application support and enhancement engagements.
Strong financial management skills including revenue margin forecasting budgeting utilization and profitability.
Ability to build trusted relationships with clients including executive stakeholders.
Experience in business development proposal development estimation negotiation and solution structuring.
Strong leadership communication collaboration problem solving and priority management skills.
Client focus business acumen operational discipline and a strong commitment to quality.
Proficiency with modern collaboration productivity and AI enabled tools (e.g. Microsoft 365 Copilot ChatGPT Enterprise Salesforce Agentforce or equivalent) to enhance productivity decision making and delivery quality.
Bilingualism in French and English is required due to the nature of the role which involves interactions with clients partners and teams across Canada and globally.

Assets
Experience within Salesforce practice or Centre of Excellence.
Experience with Sales Cloud Service Cloud Experience Cloud Marketing Cloud Data Cloud MuleSoft Tableau or Agentforce.
Experience with Salesforce integration managed services post implementation support or DevOps.
Knowledge of Agile hybrid or waterfall delivery methodologies.
Experience modernizing CRM platforms to Salesforce.
Experience with requests for proposals executive presentations and account strategies.
Experience managing local national global or partner based teams.
Relevant Salesforce certifications.

What You Can Expect from CGI
A strategic role within a growing Salesforce Centre of Excellence.
The opportunity to influence the evolution of a key CGI practice.
Challenging engagements with large and complex clients.
A collaborative environment where expertise innovation and leadership are valued.
Meaningful opportunities for professional development and career progression.
The strength of a global network combined with the proximity of engaged local teams.

• English
• French
• Customer relation
• Delivery management
• Financial management
• Leadership
• Salesforce CRM

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.