Director, Account Management

Were building something special at Absorb and our Account Management team is at the center of it. This role is about leading a team building trusted relationships and helping customers get real value from our platform as they grow. Youll have the opportunity to shape how we scale our account management practices collaborate closely across teams and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment and want to grow your career while helping others succeed youll feel right at home here - Andrew Nelmes VP Account Management

As the Director of Account Management for US/Canada youll lead a high-performing team dedicated to driving retention expansion and long-term value for our this influential role youll shape and execute account strategies mentor and develop top-tier account managers and collaborate cross-functionally to ensure Absorbs solutions deliver measurable impact and exceptional experiences. If youre passionate about building lasting partnerships and leading with purpose this is your opportunity to make a meaningful difference.

What youll do:

• Lead and mentor a team of Account Managers fostering a culture of excellence collaboration and continual learning

• Analyze account health proactively identify opportunities and risks and implement initiatives to maximize customer value

• Own and drive client renewals retention and net retention targets

• Develop and execute strategic account plans collaborating with cross-functional teams to align Absorb solutions with client objectives

• Build and nurture strong relationships with key stakeholders serving as a trusted advisor and advocate

• Lead regular Executive Business Reviews and strategic check-ins

• Champion customer feedback synthesizing insights to inform product development and innovation

• Oversee negotiation and management of client contracts ensuring favorable outcomes and compliance

• Drive feature adoption enablement and ongoing education for clients

• Represent Absorb at industry events and client engagements

What youll bring:

• 6 years of leadership in mid-market/enterprise SaaS account management

• Proven experience managing complex accounts in North America

• Exceptional communication relationship-building and consultative skills

• Demonstrated success in driving renewals upsell and cross-sell opportunities

• High intellectual curiosity and thrive in a fast-paced remote-first environment

• Strong leadership and mentoring abilities

• Passionate about customer success and continual learning

Technologies we use:

• Absorb LMS Salesforce Gainsight Zendesk Calendly Zoom Teams Adobe Acrobat Co-Pilot/ Claude

Are you ready to become an Absorber

What we offer:

• Fully remote-first work with flexible work arrangements

• Comprehensive Health and Wellness Benefits including retirement savings programs eligibility for two different bonus plans generous time off comprehensive medical and dental benefits based on your country of location

• New Hire Equipment Allowance and monthly Flex Allowance to support your success

• Endless opportunity for career growth and internal mobility

• Employee driven DE&I programs

Who are we

Absorb Software is the leading global AI-driven learning platform provider helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach Absorb empowers businesses to align learning with strategic goals driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized scalable and engaging learning experiences for employees customers and partners worldwide. Trusted by over 3300 organizations and 34 million users Absorb is redefining the future of workplace learning through cutting-edge AI seamless integrations and an unwavering commitment to innovation. We empower learners to enrich their lives workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do

• Were united and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting were redefining whats possible. We take an AIfirst approach to unlock human potential drive impact and scale better outcomes. As the world evolves Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs job requirements and individual qualifications. Should you require any accommodation during the recruitment process please indicate this on your application and we will work with you to meet your accessibility needs. For any questions please contact us at

Successful candidates for this position will be subject to pre-employment background screening including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Required Experience:

Director