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Dipatcher
Job Location:
Monthly Salary:
Posted:
7 August 2026 (14 hours ago)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Us
Steeles Transportation Group (Steeles) specializes in providing scheduled LTL Freight in Alberta as well as local pickup and delivery from our terminal hubsin Calgary and Edmonton. Steeles has a strong reputation for our service which we have been building since 1957.
Steeles is an asset-based business that utilizes a fleet of dedicated equipment including company-owned assets and owner-operator equipment working as subcontractors along with carrier partners to provide safe timely and competitive freight services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary Red Deer and Edmonton and we do have staff and/or drivers based in each of these major cities.
Title: Dispatcher
A dispatcher plays a critical role in keeping freight moving efficiently while balancing customer expectations driver safety and operational costs. Key responsibilities include:
Job responsibilities:
1. Load Planning and Dispatching
- Assign loads to drivers based on appointments routes availability hours of service and equipment.
- Optimize routes to maximize efficiency and minimize empty miles.
- Coordinate pickups deliveries and transfers between terminals.
2. Driver Communication
- Maintain regular communication with drivers throughout their shifts.
- Provide clear instructions for pickups deliveries and schedule changes.
- Support drivers by resolving issues such as delays equipment problems or customer concerns.
3. Customer Service
- Keep customers informed about shipment status and estimated delivery times.
- Respond promptly to customer inquiries on the status of a shipment.
- Handle delivery exceptions professionally and work toward timely resolutions.
4. Time Management
- Prioritize urgent shipments while maintaining service commitments.
- Coordinate multiple deliveries and pickups simultaneously.
- Adapt quickly to changing schedules and unexpected disruptions.
5. Regulatory Compliance
- Ensure drivers comply with Hours of Service (HOS) regulations.
6. Problem Solving
- Respond quickly to breakdowns traffic delays weather events or missed appointments.
- Develop contingency plans to minimize service disruptions.
- Make informed decisions under pressure while maintaining operational efficiency.
7. Equipment Management
- Monitor trucks and trailer availability.
- Coordinate equipment repairs and maintenance with the terminal manager
- Ensure equipment is assigned appropriately based on freight requirements.
8. Documentation and Record Keeping
- Close manifests driver messages and ensure PODs are uploaded.
9. Coordination with Operations
- Work closely with warehouse staff dock supervisors customer service representatives and managers.
- Coordinate with warehouse on driver start times.
10. Performance Monitoring
- Track on-time pickup and delivery performance.
- Monitor driver productivity and route efficiency.
- Identify opportunities to improve service and reduce operating costs.
Education and Experience Requirements:
- High school diploma required; post-secondary education in logistics business administration or a related field is preferred.
- Three to five years of proven experience as a dispatcher or in a related logistics transportation or customer service role.
Qualifications/Skills:
- Excellent communication interpersonal and customer service skills
- Ability to multitask prioritize competing demands and manage time effectively.
- Strong organizational coordination and problem-solving skills.
- Proficiency with Microsoft Office and the ability to learn new software and systems quickly.
- Working knowledge of fleet management or dispatch software.
- Multilingual skills are considered an asset.
- Ability to remain calm professional and effective when managing delays customer concerns and competing priorities.
Are You a Good Fit
Think you have what it takes Are you ready to join a great team Please submit your application today!
Job Type
Full time
Schedule:
Ø Shift hours ( between 9 and 10 hours a day)
Ø Monday to Friday
Ø InPerson Calgary Terminal
Benefits:
Comprehensive Health and Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Personal paid time off
Paid Sick Leave
Paid Study Leave
Tuition reimbursement
Ability to commute
ØCalgary AB: Reliably commute or plan to relocate before starting work (required).
Experience:
Ø3-5 Years
About Company
Steele’s Transportation Group is your trustworthy and professional trucking company in Calgary. Don’t settle for second best. Call the number one team!
