Digital Workplace Specialist

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose:

The Digital Workplace Specialist role exists to support The Salvation Armys Digital Workplace function by ensuring technology systems devices and organizational data are secure reliable and aligned with organizational policies. The role contributes to the organization by managing daily operations such as system monitoring reporting research testing deployment and implementation support helping employees effectively use technology to deliver services and achieve business objectives. Through continuous improvement and the evaluation of new technologies the position helps enhance productivity security and the overall digital experience across the organization.

Key Accountabilities:

• Manage endpoint vulnerability remediation by ensuring timely patching deploying security updates and maintaining compliance across all organizational devices.

• Deploy standardized software solutions to end-user devices in accordance with established procedures security requirements and operational standards.

• Provision computers tablets mobile devices and virtual desktops with secure configurations encryption policies and optimal performance settings.

• Develop and maintain operating system images and upgrades that support diverse user personas and evolving business needs.

• Configure and support videoconferencing technologies to enable reliable collaboration communication and meeting experiences across the organization.

• Monitor endpoint systems services SaaS platforms and security controls to ensure operational stability compliance and proactive issue resolution.

• Integrate digital workplace technologies with identity security asset management remote access and related IT services to deliver a seamless user experience.

• Investigate security anomalies major incidents and escalated technical issues providing advanced troubleshooting and contributing to timely resolution efforts.

• Produce operational reports knowledge resources and technology insights that support informed decision-making continuous improvement and user productivity.

• Collaborate with project teams vendors IT stakeholders and end users to implement new technologies support organizational initiatives and promote best practices in security and digital workplace adoption.

Education and Experience Qualifications

• Must have a university degree related to Computer Science or Information Technology.

• ITIL v4 Foundations Certification preferred.

• Minimum of three (3) years managing or supporting IT systems and platforms.

• Minimum of two (2) years of experience with endpoint management analytics automation tools and digital employee experience (DEX).

• Experience supporting enterprise digital workplace technologies including endpoint management security identity and access management virtualization and cloud-based services.

• Experience using scripting automation and AI-enabled technologies to improve operational efficiency and drive continuous improvement initiatives.

• Working knowledge of ITSM platforms remote management tools network monitoring solutions and modern endpoint management technologies.

• Strong technical expertise in Microsoft Windows Apple macOS Apple iOS Microsoft 365 and modern web browsers.

• Knowledge of digital employee experience (DEX) principles emerging technologies Generative AI and industry best practices.

• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues identify root causes and implement effective solutions.

• Excellent written communication and technical documentation skills with the ability to create clear accurate and accessible resources.

• Strong verbal communication interpersonal and stakeholder management skills with the ability to explain technical concepts and influence decision-making.

• Demonstrated ability to manage competing priorities maintain attention to detail and deliver high-quality results in a fast-paced environment.

• Commitment to continuous learning professional development and maintaining the highest standards of integrity discretion and confidentiality.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.