Digital Senior Program Manager Manager, Shipping and Returns

THE BUSINESS
We are Everyday Luxury.
Its what we do and how we do it together.
Its working alongside world-class talent in pursuit of world-class results.
Its maximizing your potential in a high-performance culture.
Its knowing that wherever you are you belong.
Its elevating your world and the world of those who love and will love Aritzia.
Its You. And an endless runway of opportunity.
With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America including
Toronto New York Los Angeles and Seattle our workplace network is strategically designed to support our People and serve
our Clients a frictionless experience. So you can do what you do best with us.

THE TEAM
The mission of the Omni Department is to connect our channels with the right tools and information to accelerate sales and grow omni customers.

THE OPPORTUNITY
Aritzia is growing and our Omni Department is growing with it. This is a unique opportunity to be part of the team responsible for building the foundation to deliver seamless omni experiences for our customers across our fulfillment and delivery channels.

As the Senior Program Manager / Manager Shipping and Returns you will lead the team to ensure our customers receive exceptional service through every stage of the post-purchase journey including shipping delivery and returns. You will apply and grow your knowledge of the industry landscape and work with a variety of senior leaders across Retail eCommerce Concierge Technology and Supply Chain to deliver against the vision. And with the skills you gain in this role the opportunities are endless from a rewarding career in the Omni Channel Department to continued growth and development with Aritzia.

THE ROLE
As the Senior Program Manager / Manager Shipping and Returns you will lead the team to:
Establish an enduring omni strategy across all digital customer touchpoints
Offer elevated timely and convenient customer logistics services
Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges advance service options and ensure policies are competitive
Identify and implement technology to enable consistent cross-channel capabilities
Partner with cross-functional teams like eCommerce Product Supply Chain and ERM to optimize the customer delivery experience (final mile delivery options balance speed/cost same day)

THE QUALIFICATIONS
The Senior Program Manager / Manager Shipping and Returns has:
Proven skills education and 5 years of industry experience in Omni Product Management Operations & Logistics or eCommerce
Experience in retail operations with exposure to supply chain logistics is also a benefit
A commitment to learn and apply Aritzias Values and Business and People Leadership principles
The ability to collaborate fluently with cross-functional partners
A commitment to quality and investing in results that add value to the business

THE COMPENSATION
At Aritzia we provide market-leading compensation packages designed to reward impact through our pay-for-performance
philosophy.

The range for roles at this level is $10000-$300000 per year. Total compensation may include base bonus and/or equity depending on the role which has the potential to be greater than this range.

With comprehensive benefits aspirational workspaces and elevated perks and experiences we provide it all.

THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
Product Discount Maybe youve heard of our famous product discount Or our exclusive private shopping events You have now.
Baby Leave Program We provide up to 16 weeks of paid time to support you and your growing family.
A-OK Commissary & Cafe Everyday Luxury dining exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated subsidized Everyday Luxury dining.
The SET Our in-office fitness studio and gym with state-of-the-art equipment custom-created classes and optional personal training. Open 7 days a week it works out well.
Aritzia Virtual Wellness Because your health happiness and safety matter we provide 24/7 resources to support you in your wellbeing goals whether theyre physical mental social or financial.
Aspirational Workplace Our offices are specially designed to be spaces of creativity productivity and inspiration. Theyre also dog friendly. Woof.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Were committed to making your experience positive and transparent. Please note our recruiters will only contact you using an @ email address. If you receive recruitment-related messages from other domains please disregard them.