Digital ManagerSenior Manager, Customer Insights

THE BUSINESS

We are Everyday Luxury.

Its what we do and how we do it together.

Its working alongside world-class talent in pursuit of world-class results.

Its maximizing your potential in a high-performance culture.

Its knowing that wherever you are you belong.

Its elevating your world and the world of those who love and will love Aritzia.

Its You. And an endless runway of opportunity.

With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America including Toronto New York Los Angeles and Seattle our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So you can do what you do best with us.

THE TEAM

The mission of the Customer Department is to deeply understand our customers create programs and enablers to activate customer value and advocate for the customer across our channels.

THE OPPORTUNITY

Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for defining how we operationalize Customer Insights at scale. As our data platform capabilities expand this role will translate internal and external data into actionable strategies and playbooks that optimize targeting customer behaviors personalization and performance across key moments like sales events and lifecycle touchpoints. You will partner closely with Marketing Digital and Executive stakeholders to answer critical business questions and shape segmentation strategies leveraging customer data to explain business performance and uncover the behaviours driving results. You will proactively identify customer opportunities establish clear measures of success and ensure we are tracking the right metrics and behaviors that improve funnel performance and long-term customer value. With the skills you gain in this role the opportunities are endless from a rewarding career in Customer to continued growth and development with Aritzia.

THE ROLE

As the Manager/Sr. Manager Customer Insights you will lead the team to:

• Own segmentation strategies for key campaigns and seasonal moments partnering closely with Marketing to ensure the right clients are targeted and continuously test and learn to optimize ROI.
• Integrate into key planning checkpoints developing briefs and sharing insights to ensure channels are equipped for effective execution.
• Define success by identifying what should be measured ensuring we focus on the most meaningful metrics and behaviors that drive performance.
• Analyze customer behavior performance trends and tactics over time translating data into meaningful insights that inform strategy and improve outcomes.
• Define business requirements ensuring the right data models and attributes are in place to power personalization and future roadmap initiatives.
• Leverage customer research data and feedback (e.g. surveys) to inform strategies and ensure insights are grounded in the voice of the customer.
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives while enabling progressive career development and an incredible employee experience.

THE QUALIFICATIONS

The Manager/Sr. Manager Customer Insights has:

• Proven skills certifications education and/or experience in:
  • Strong business acumen with the ability to translate customer data and analytics into clear business opportunities strategies and measurable outcomes.
  • Deep experience leveraging customer insights segmentation and performance data to inform business decisions and identify opportunities to drive customer and commercial performance.
  • Strong business storytelling translating complex insights into clear actionable recommendations for senior leaders and cross-functional partners.
  • Translating customer data and insights into compelling business performance narratives that explain key drivers trends and opportunities.
  • Effectively connecting business needs with data and technical capabilities partnering cross-functionally to move from insight to action.
  • Leveraging AI and emerging capabilities to improve decision-making productivity and business effectiveness.
  • Thriving in a fast-paced high-growth environment with the ability to build new capabilities and ways of working from the ground up.
• A commitment to learn and apply Aritzias Values and Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

At Aritzia we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.

The range for roles at this level is $100000-$300000 per year. Total compensation may include base bonus and/or equity depending on the role which has the potential to be greater than this range.

With comprehensive benefits aspirational workspaces and elevated perks and experiences we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount Maybe youve heard of our famous product discount Or our exclusive private shopping events You have now.
• Baby LeaveProgramWe provide up to 16 weeks of paid time to support you and your growing family.
• A-OK Commissary & Cafe Everyday Luxury dining exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated subsidized Everyday Luxury dining.
• The SET Our in-office fitness studio and gym with state-of-the-art equipment custom-created classes and optional personal training. Open 7 days a week it works out well.
• Aritzia Virtual Wellness Because your health happiness and safety matter we provide 24/7 resources to support you in your wellbeing goals whether theyre physical mental social or financial.

• Aspirational Workplace Our offices are specially designed to be spaces of creativity productivity and inspiration. Theyre also dog friendly. Woof.
• Amenities Additional amenities include a private parents room shower facilities with elevated complementary conveniences bike rooms and more.
• The Extras We also offer a multitude of other perks like dry-cleaning hotel and restaurant discounts self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Were committed to making your experience positive and transparent. Please note our recruiters will only contact you using an @ email address. If you receive recruitment-related messages from other domains please disregard them.