At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.
At Emburse we are creating a future where technology drives business value and eliminates administrative friction. We are seeking a tech-savvy solutions-oriented Customer Support Specialistto join our growing tech support cluster in Toronto.
This role focuses on supporting our SMB and Mid-Market clients on the Emburse Professional platform. Please note the hours for this role: To ensure excellent coverage for our West Coast clients this role operates on a permanent 11:00 AM 7:00 PM shift (with temporary 8:30 AM 4:30 PM hours during initial training). If you have a high aptitude for learning technology love solving puzzles and want to leverage cutting-edge tech (including AI support tools) to deliver world-class service we want you on our team.
What You Will Do
Support the West Coast: Serve as the frontline responder for inbound baseline support cases from 11:00 AM to 7:00 PM ensuring our afternoon and West Coast queues remain clear.
Own Your Queue: Manage and resolve 1220 tickets per day smoothly balancing quick how-to answers with deeper analytical technical troubleshooting.
Triage & Escalate: Act as a human filter. Answer baseline product questions and know exactly when to troubleshoot a complex issue versus when to document and escalate it to our Tier 2 team.
Embrace Modern Tech: Openly leverage internal documentation system logs and modern AI tools to accelerate ticket resolution times and improve accuracy.
Train for Success: Start your journey on an 8:30 AM 4:30 PM schedule to complete our comprehensive product training before transitioning to your permanent shift.
What You Will Bring
Technical Aptitude: An innate ability to pick up technical concepts with ease. You love figuring out how software works under the hood.
Problem-Solving Instincts: You are a natural troubleshooter who gets a rush from solving a clients logic or configuration puzzle.
Communication Power: Strong written and verbal communication skills. You can explain technical solutions clearly and professionally.
Adaptable Mindset: You are comfortable with changing technology and excited about using AI tools to work smarter not harder.
Local Presence: Ability to work out of our Toronto hub alongside our local team and Team Leads.
Who You Are
A Night Owl Support Star: You love the idea of an 11 AM start time and thrive in mid-day to evening operational windows.
A Collaborative Learner: You want to be part of a tight-knit team of 10 where your metrics are visible and your growth is supported.
A Future Tier 2: You want to get your foot in the door crush your baseline targets and learn the product inside out to scale your career in tech.
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Who We Are: At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase...
Who We Are:
At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.
At Emburse we are creating a future where technology drives business value and eliminates administrative friction. We are seeking a tech-savvy solutions-oriented Customer Support Specialistto join our growing tech support cluster in Toronto.
This role focuses on supporting our SMB and Mid-Market clients on the Emburse Professional platform. Please note the hours for this role: To ensure excellent coverage for our West Coast clients this role operates on a permanent 11:00 AM 7:00 PM shift (with temporary 8:30 AM 4:30 PM hours during initial training). If you have a high aptitude for learning technology love solving puzzles and want to leverage cutting-edge tech (including AI support tools) to deliver world-class service we want you on our team.
What You Will Do
Support the West Coast: Serve as the frontline responder for inbound baseline support cases from 11:00 AM to 7:00 PM ensuring our afternoon and West Coast queues remain clear.
Own Your Queue: Manage and resolve 1220 tickets per day smoothly balancing quick how-to answers with deeper analytical technical troubleshooting.
Triage & Escalate: Act as a human filter. Answer baseline product questions and know exactly when to troubleshoot a complex issue versus when to document and escalate it to our Tier 2 team.
Embrace Modern Tech: Openly leverage internal documentation system logs and modern AI tools to accelerate ticket resolution times and improve accuracy.
Train for Success: Start your journey on an 8:30 AM 4:30 PM schedule to complete our comprehensive product training before transitioning to your permanent shift.
What You Will Bring
Technical Aptitude: An innate ability to pick up technical concepts with ease. You love figuring out how software works under the hood.
Problem-Solving Instincts: You are a natural troubleshooter who gets a rush from solving a clients logic or configuration puzzle.
Communication Power: Strong written and verbal communication skills. You can explain technical solutions clearly and professionally.
Adaptable Mindset: You are comfortable with changing technology and excited about using AI tools to work smarter not harder.
Local Presence: Ability to work out of our Toronto hub alongside our local team and Team Leads.
Who You Are
A Night Owl Support Star: You love the idea of an 11 AM start time and thrive in mid-day to evening operational windows.
A Collaborative Learner: You want to be part of a tight-knit team of 10 where your metrics are visible and your growth is supported.
A Future Tier 2: You want to get your foot in the door crush your baseline targets and learn the product inside out to scale your career in tech.
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Control spend your expense management and corporate travel management with Emburse. Select the best expense management software for your business or organization from our list of award-winning products and software.
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