Customer Support Analyst, SaaS Technical Support — Red Deer

AbaData is a leading energy technology company specializing in delivering cutting-edge surface data solutions for the energy environmental renewables and utilities sectors. Our platform integrates advanced data layers with innovative software leveraging AI and Machine Learning to provide smarter insights and automation. By harnessing these technologies we help clients streamline their operations and make data-driven decisions with greater efficiency. Were passionate about using technology to simplify complex challenges.

We are seeking a highly motivated Client Support Analyst to play a key role in onboarding and supporting our new and existing clients. This is a strong opportunity for someone in Red Deer who enjoys technical problem-solving customer service and learning software deeply. You will be the first point of contact for customers helping them get answers resolve issues and feel supported by a team that cares about doing good work.

Location: Red Deer AB

• Serve as the first point of contact for client support inquiries via email phone and chat ensuring timely and professional responses
• Build deep product knowledge across AbaDatas full suite of offerings through ongoing training and apply that knowledge to provide accurate relevant support
• Manage client devices and tablets including Tier 1 technical troubleshooting coordinating hardware returns for defective units and ensuring software updates are applied
• Perform routine account maintenance tasks including data entries password resets and user access updates
• Maintain accurate detailed records of all client interactions in HubSpot
• Build and nurture strong client relationships that drive satisfaction retention and long-term loyalty
• Collaborate with internal teams (Account Management Developers etc.) to escalate complex issues and ensure client needs are met
• Contribute to the continuous improvement of support processes documentation and client onboarding materials

• Prior experience in a customer-facing role ideally in SaaS technology or the energy industry
• Technical Diploma or Degree is preferred
• Exceptional written and verbal communication skills in English
• Strong interpersonal skills with a proven ability to foster trust and build lasting client relationships
• Comfortable working in a fast-paced environment and managing multiple priorities concurrently
• Technical aptitude including comfort with Microsoft products SaaS platforms and basic troubleshooting is strongly preferred
• Experience with CRM tools (HubSpot experience is an asset)
• Detail-oriented with strong organizational and documentation habits
• Self-motivated with a proactive solutions-focused mindset

• Competitive salary comprehensive benefits and a flexible health spending account
• Flexible paid time off and complimentary on-site parking
• Career growth opportunities in an expanding technology company
• Regular team-building events and socials
• An opportunity work alongside an accomplished team that is solving real-world problems in Energy Technology

Equal Opportunity Employer
AbaData is an Equal Opportunity Employer committed to providing a fair and inclusive hiring process for all applicants.If you require accommodation during the hiring process please contact our People & Culture team at .