Customer Success Manager
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Were on a mission to become the worlds most customer-obsessed HR platform.
Headquartered in Toronto Canada Borderless AI is a global payroll solution that leverages generative AI to automate and accelerate the onboarding management and payment of international team members making it seamless to build and scale teams across borders.
Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures) and is proud to support industry leaders such as Telus The Ritz-Carlton Mejuri Ground News and Dunlop.
With strategic partnerships across the HR ecosystem including ADP Workday and Paychex Borderless AI has achieved product-market fit and is building a profitable enduring company for the long term.
The Opportunity:
Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our right candidate for this role is a person who loves navigating client-challenges works collaboratively with other departments at Borderless AI and has a client-first mentality. Finally a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.
Role and Responsibilities:
- Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers
- Drive customer onboarding adoption and ongoing success across the Borderless AI platform
- Independently resolve customer related concerns as the needs arise including: payroll related questions terminations guidance and other customer maintenance issues
- Own day-to-day customer communications including hosting customer support calls quarterly business reviews and customer account presentations
- Monitor account health usage and key success metrics to proactively identify risks and opportunities
- Provide ongoing feedback to the Product and Engineering teams to drive the improvement of our internal systems and tools
- Act as the customer advocate internally sharing feedback with Product and Operations teams
Great candidates will have:
- 3 years of experience in customer success international HR or a related field
- Experience with payroll platforms and/or benefits administration
- Strong communication and relationship-building skills
- A customer first mentality
- An ability to learn quickly work independently and consistently get stuff done
- Experience working in a startup or fast-paced environment
- Fluency in French or Spanish
About the Borderless AI team:
- Were an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
- We offer a healthy benefits & perks package including free lunch everyday.
- Customers are the heart of our business were obsessed with our customers and that drives the bulk of our decisions.
- Big challenges dont scare us. Were solving global problems that need creativity technology and determination. Be part of the impact!
- Well grant you a lot of autonomy and trust and back it up with meaningful empowerment and support.
We appreciate your interest and application. Only those applicants under consideration will be contacted.
Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs and not on race colour creed age sex gender sexual orientation national origin religion marital status medical condition physical or mental disability military service pregnancy childbirth and related medical conditions or any other classification protected by federal state or provincial and local laws and ordinances.
Reasonable accommodation is available for qualified individuals with disabilities upon request.
Required Experience:
Manager
About Company
Genuine discussions with inspiring individuals on topics I'm learning about. Hosted by Willson Cross, CEO of Borderless AI. Watch episodes on YouTube.
