Customer Success Manager

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Customer Success Manager Western Region

Location: Edmonton AB (Supporting Customers Across Western Canada)

Position Summary

McKesson Pharmacy Technology Solutions is seeking a Customer Success Manager to support pharmacy customers across Western this role you will serve as a trusted advisor helping customers maximize the value of our pharmacy technology solutions through relationship management customer education operational guidance and ongoing support.

You will partner closely with customers and internal teams to drive product adoption customer satisfaction retention and business outcomes. This position is ideal for a customer-focused professional with experience in pharmacy operations healthcare technology or customer success who is passionate about helping customers achieve success.

Key Responsibilities

Customer Success & Experience

• Build strong relationships with pharmacy customers and serve as their primary point of contact.
• Provide proactive guidance to help customers optimize the use of McKesson Pharmacy Technology Solutions products and services.
• Conduct customer site visits operational assessments and business reviews to identify opportunities for improvement and increased product adoption.
• Deliver best-in-class customer service by addressing inquiries resolving issues and supporting customers through change management initiatives.
• Troubleshoot product-related concerns and coordinate with internal support teams to ensure timely resolution.
• Remotely connect to customer locations to perform system maintenance diagnostics and issue resolution when required.
• Monitor customer health and advocate for customer needs by sharing feedback insights and trends with cross-functional teams.
• Promote best practices that help customers increase efficiency product utilization and self-sufficiency.

Training & Education

• Deliver engaging training programs for new and existing customers through virtual and in-person formats.
• Support the development evaluation and continuous improvement of customer learning materials and programs.
• Assess training effectiveness and recommend enhancements to improve learning outcomes.
• Facilitate software upgrade training and education related to provincial pharmacy requirements.
• Apply adult learning principles to create effective customer learning experiences.
• Collaborate with Technical Writers Instructional Designers Trainers and Marketing teams to develop customer communications and educational resources.

Customer Retention & Relationship Management

• Build and maintain strong relationships with customers and internal stakeholders through regular communication meetings and site visits.
• Participate in customer retention initiatives including business reviews customer interviews trade shows and industry events.
• Collaborate with implementation and partner teams to support successful customer onboarding and long-term adoption.
• Identify at-risk customers and develop proactive strategies to improve satisfaction engagement and retention.
• Analyze customer feedback and retention trends to identify root causes and opportunities for improvement.
• Establish trusted partnerships that create customer advocates and support long-term business growth.
• Conduct regular customer check-ins to measure success and ensure customers are achieving their desired outcomes.

Minimum Qualifications

• 4 years of experience in customer success account management client services pharmacy operations healthcare technology or a related field.
• Experience working within a retail pharmacy long-term care pharmacy or pharmacy software environment.
• Strong relationship-building communication and problem-solving skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft 365 and CRM platforms such as Salesforce.

Preferred Qualifications

• Pharmacy Technician diploma Pharmacy Assistant certification or equivalent pharmacy industry experience.
• Experience with Propel Rx or other pharmacy management systems.
• Bilingual French/English language skills are considered an asset.

Travel Requirements

• Ability to travel throughout Western Canada as needed.
• Valid drivers license required.

Why Join McKesson

At McKesson youll have the opportunity to make a meaningful impact by helping pharmacies leverage innovative technology solutions that improve patient care and operational performance. Youll join a collaborative team dedicated to customer success continuous improvement and delivering exceptional customer experiences.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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