Why Choose Us:

We are Waste Connectionsof Canadaan integrated services company that provides solid waste collection transfer disposal and recycling services to local residents and businesses throughout the U.S. and Canada. Were proud to be a different kind of company with a different kind of culture. One where self-directed empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

General Description:

Our priority is to make sure we hire strong leaders who are committed to excellence in customer service employee development and operational efficiency and care about the safety of our drivers and the service provided to the community.

As a Customer Service Supervisor with us the minimum responsibilities are:

• Supervise coach and support a team of Customer Service Representatives to ensure high performance engagement and service excellence

• Monitor call volume service levels and team productivity to ensure operational targets are met

• Assist with handling escalated customer inquiries complaints and complex billing or service issues

• Oversee customer account management including service setup modifications cancellations and billing accuracy

• Collaborate with internal departments (operations dispatch billing) to resolve issues and improve service delivery

• Ensure adherence to company policies procedures and safety standards

• Provide training performance feedback and ongoing development to team members

• Identify opportunities for process improvement and implement solutions to enhance customer experience and efficiency

What We Need From You:

• Minimum 23 years of high-volume Customer Service experience with 1 year in a supervisory or leadership role preferred

• Strong leadership coaching and team management skills

• Experience handling escalated customer issues and driving resolution

• Proficiency with Microsoft Office (Word Excel Outlook)

• Excellent verbal and written communication skills

• Strong organizational skills with the ability to multitask in a fast-paced environment

What Youll Get From Us:

• Competitive Wages ($70000 - $75000 anually plus bonus)

• Retirement Plan with company match; let us help you save for your future

• Benefits; Medical Dental Vision

• Perks perks perks! Employee Assistant Program Scholarship Opportunities for kids Employee Stock Purchase Plan

• Insurance: Life Short Term/Long Term Disability

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen assess or select applicants for its positions but final hiring decisions are made with human oversight.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal provincial or local law regulation or ordinance.