Customer Service Specialist

Permanent Full Time

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Were looking for a driven career-minded professional who thrives on challenges and is energized by a fast-paced this role no two days will be the same - youll juggle competing priorities solve problems on the fly and keep projects on track using your strong organizational skills and attention to detail.

Youll be part of a team that moves quickly supports one another and celebrates success together. We value individuals who are proactive adaptable and committed to excellence - and we recognize and reward those who consistently bring their best.

This isnt just another job - its an opportunity to build a meaningful career in an environment where your contributions are recognized your ideas are encouraged and your professional growth is a priority.

About the Role:

Group Retirement Services (GRS) Administration supports a wide range of group products including RRSP RPP DPSP TFSA Investment Only and nonregistered this role you will support accurate recordkeeping and reporting for GRS customers while delivering a high standard of service.

You will become proficient in the Group Pension Administration System (GPAS) and GRS processes and apply your technical skills to solve problems and support customers.

This role is ideal for a customerfocused detailoriented professional who enjoys working in a fastpaced environment and building strong relationships.

What you will do:

• Administer and maintain group savingplan and member records within GPAS ensuring the accuracy of data updates financial transactions and reporting outputs
• Serve as a primary point of contact for inquiries managing phone and email communications with members plan administrators advisors and brokers in a timely and professional manner
• Manage and prioritize a defined block of business ensuring service standards and turnaround times are consistently met
• Build and sustain effective working relationships with internal and external stakeholders to support service delivery and client satisfaction
• Investigate and resolve complex and sensitive issues with accuracy discretion and adherence to established service expectations
• Execute daily plan administration activities including contribution processing investment fund changes member benefit payments and routine reporting.
• Provide ongoing support to advisors consultants and plan administrators ensuring efficient resolution of requests and operational needs.

What you will bring:

• Applies advanced analytical and strategic thinking to evaluate complex issues and drive effective process-aligned solutions
• Builds and maintains trusted relationships with internal and external partners including senior leadership
• Communicates with clarity confidence and professionalism across all levels of the organization
• Operates with a high degree of accountability contributing both independently and as a collaborative team member
• Fosters a positive results-driven team environment and supports organizational objectives
• Delivers high-quality results in a fast-paced deadline-driven environment
• Demonstrates strong organizational discipline and the ability to oversee multiple initiatives simultaneously
• Navigates change effectively demonstrating flexibility and resilience in evolving environments
• Leverages advanced Microsoft Office tools Word Outlook Excel to analyze data and support business insights
• Demonstrates knowledge of investment and retirement products group retirement services operations and regulatory frameworks to support compliant and effective service delivery
• Bilingual proficiency in English and French is a strong asset
• Willingness to complete CEBS Fundamental Courses
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access toProtected Binformation assets or work sites as outlined by theGovernment of Canadawebsite

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The base salary for this position is between $50900 - $76400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn moreaboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

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