Customer Service Representative

• Vancouver
• On-site
• Yearly salary: CA$ 47000 - CA$ 52000

Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier safer and more enjoyable.

We are a journey of continuous growth now looking for our next star a passionate Customer Service Representative. This position reports to Customer Service Manager and will work in Vancouver BC.

About the position

As a Customer Service Representative in the Vancouver team you will respond to a wide variety of customer inquiries with a high level of professionalism and timeliness and follow-up as required to ensure all inquiries are handled full circle.

Your main responsibilities

• Provide superior customer service in a friendly and knowledgeable manner.
• Process customer orders in a courteous efficient and timely manner using various company software programs.
• Understand and appropriately use the company pricing system and policies.
• Fulfill customer inquiries for pricing part number availability order status etc.
• Process invoices and coordinate shipments including completing required documentation for domestic and international shipments.
• Maintain customer accounts with address changes routing instructions ship/bill to locations customer part numbers etc.
• Refer inquiries to appropriate staff and liaise with operation team members to solve customer issues.
• Attend to customer questions complaints and concerns immediately and facilitate satisfactory resolution.
• Assist with investigation of shipped and received goods items returned or damaged and process credit memos where applicable.
• Perform a variety of clerical duties such as photocopying faxing typing and filing etc.

What do we offer

You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• Retirement Programs (RSP and Company Pension Plan)
• Paid Vacation
• Statutory Holidays
• Free on-site parking
• Paid maternity/paternity leave
• Tuition and Professional Designation dues assistance
• Employee discounts on our incredible products
• Company events
• Opportunities to make an impact