Customer Service Representative

SUMMARY OF ESSENTIAL FUNCTIONS:

• To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. 

SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Interacts with customers via telephone fax and email and outside sales representatives to provide recommendations on product applications price quotations (after researching) resolve complaints problems and handle emergency calls.
• Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
• Coordinates with the Engineering Purchasing Assembly Manufacturing and Invoicing departments to discuss customer orders and requirements.
• Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
• Identifies returned materials and assists walk-in customers as required.
• Maintains reference files of procedures products lists special pricing quotes and other relevant data.
• Performs other duties as required.

RÉSUMÉ DES FONCTIONS ESSENTIELLES:

• Aider les clients de John Crane Canada dans tous les aspects des achats et des réparations de joints mécaniques. 

LES TÂCHES ACTIVITÉS ET RESPONSABILITÉS SPÉCIFIQUES INCLUENT MAIS NE SONT PAS LIMITÉES À:

• Interagit avec les clients par téléphone et e-mail et avec des représentants commerciaux externes pour fournir des recommandations sur les applications des produits les devis (après recherche) résoudre les plaintes les problèmes et gérer les appels durgence.
• Initier et entrer les commandes en interprétant les exigences du client et les dessins pour compiler la nomenclature.
• Coordonner les services dingénierie dachat dassemblage de fabrication et de facturation pour discuter des commandes et des exigences des clients.
• Être responsable de la gestion complète des commandes pour sassurer que les engagements de livraison sont respectés et prendre les mesures appropriées en cas de retard de livraison.
• Identifier les matériaux retournés et aide les clients sans rendez-vous au besoin.
• Tenir à jour des fichiers de référence des procédures des listes de produits des prix spéciaux des devis et dautres données pertinentes.
• Effectuer dautres tâches au besoin.

Qualifications :

Education/Training: Mechanical Technologist/Technician College or High School Diploma

Experience:    3 to 5 years of customer service-related experience in a manufacturing setting 

Knowledge/Skills:

• Ability to read detailed drawings and utilize measuring instruments 
• Must have effective written and verbal communication skills
• Computer skills including Microsoft Office
• Must be able to read write speak and understand French and English.

Éducation / Formation: Technologue / technicien en mécanique ou détude secondaire

Expérience: 3 à 5 ans dexpérience liée au service à la clientèle dans un environnement de fabrication

Connaissances / Compétences:

• Capacité à lire des dessins détaillés et à utiliser des instruments de mesure
• Doit avoir de bonnes compétences en communication écrite et verbale
• Compétences informatiques y compris Microsoft Office
• Doit être bilingue

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

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We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time