Customer Service Representative

Description

The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first point of contact for customers ensuring a positive client experience while supporting administrative registration and operational activities.

This is a full-time fully onsite position operating on a Thursday to Tuesday schedule.

Key responsibilities include:

• Provide exceptional customer service to internal and external customers.

• Greet customers and visitors and manage front desk reception activities.

• Operate and monitor the main telephone switchboard.

• Manage customer check-in processes and verify required documentation.

• Review scan and maintain regulatory and customer documentation.

• Prepare issue and manage security badges and access credentials.

• Support customer registrations within the Pelesys learning management system.

• Verify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs.

• Monitor and action customer inquiries received through the Client Services inbox.

• Conduct customer outreach and follow-up communications in advance of scheduled training.

• Process training payments and perform daily monitoring of COD (Cash on Delivery) activities.

• Generate statistical and operational reports as required.

• Assist with customer lounge services.

• Support exam invigilation activities as required.

• Prioritize and coordinate multiple customer requests in a fast-paced environment with frequent interruptions.

• Work independently while collaborating with internal departments to ensure efficient customer service delivery.

• Perform other related customer service and administrative duties as assigned.

Minimum Qualifications

• Minimum 2 years of work experience

• CEGEP DEC or equivalent education.

• Bilingual in English and French with strong verbal and written communication skills.

• Intermediate proficiency with Microsoft Office applications including Excel.

• Strong attention to detail and accuracy when handling documentation and customer information.

• Ability to manage multiple priorities and customer interactions simultaneously.

• Demonstrated organizational skills and ability to work effectively with frequent interruptions.

• Ability to work independently and exercise sound judgment when prioritizing tasks.

• Eligibility to obtain and maintain Controlled Goods Program requirements if applicable.

Preferred Qualifications

• Minimum 2 years of relevant work experience in customer service reception administration hospitality or a related field.

• Administrative or office administration education.

• Experience working in an aviation flight training or aviation operations environment.

• Additional language skills beyond English and French.

• Experience in hotel hospitality concierge or high-volume reception environments.

Benefits