Customer Service Representative

Job Status: Temporary Full-Time

Union: Non-Union

Number of Positions: 1

Hours of Work: 35

Location: Civic Centre

Reason for Vacancy: Replacement

Closing Date:September 14 at 11:59pm EST. Applications received after this deadline will not be accepted.

The Municipality of Chatham-Kent has an opening for a temporary full-time Customer Service Representative in the Customer Services division. This temporary full-time opportunity is for a period up to February 4 2028.

Job description

Customer Service Representatives act as ambassadors for the Municipality by delivering high quality front-line customer service on behalf of all municipal departments through a variety of channels. This role is responsible for the provision of exceptional customer service by handling community member inquires providing information on municipal services processing requests and resolving complaints.

Essential responsibilities

• Demonstrate Chatham-Kents core values and competencies
• Deliver high-quality customer service on behalf of all municipal departments via phone email and chat in a timely and professional manner
• Provide complete and accurate information regarding various municipal services and departments coordinate and log service requests and resolve customer complaints by providing appropriate solutions and alternatives
• Process applications registrations licenses passes and permits efficiently and accurately
• Accurately handle cash credit/debit card mobile and other forms of payment and complete daily reconciliation processes
• Provide ServiceOntario provincial services including the issuance of Ontario health cards and driver and vehicle licenses
• Maintain databases and customer accounts commission documents and coordinate special event applications
• Follow-up with customers to ensure resolution and satisfaction
• Work closely with internal teams to provide high-quality service resolve customer issues and improve overall customer experience

Essential qualifications

• College certificate or diploma with two (2) to four (4) years of related experience
• Call centre and customer service experience preferably in a municipal or other government environment
• Sound knowledge of municipal government structure programs and publications
• Experience processing applications registrations licenses passes and permits preferred
• Numerical accuracy required for payment processing and reconciliation
• Strong technical ability required to operate large databases-and numerous software programs
• Proficiency in English (both oral and written) required
• Strong telephone skills with a desire to achieve results in a professional and timely manner
• Advanced time management prioritization and organization skills required
• Working knowledge of the following software programs: iceBar Central Square Questica PerfectMind JD Edwards SkyHawk GeoCortex D365 CRM Transit fare SharePoint and Water Exchange ServiceOntario software programs social media etc.
• Strong computer skills required specifically Microsoft Office (Word Excel PowerPoint Outlook or similar software program)

Other qualifications

• Proficiency in French (both oral and written) an asset
• Knowledge of complaint and conflict resolution techniques an asset

Work environment/hours of work

• This position works indoors

Drivers licence/vehicle requirements

Because this position would be required to travel a valid Province of Ontario drivers licence with a reliable motor vehicle is necessary.

Background check requirements

Successful candidates will be required to complete a background check prior to commencement of employment. A background check may include the following: education/certification verification and employment reference check.

Essential physical and/or safety requirements

• Sitting: constant sitting in a chair (sitting at desk most of the workday; occasionally required to drive to another office for meetings training municipal centres)
• Reaching: frequent handling; constant reaching below shoulder forward (phones print of sale machines receipts correspondence with customers at counter etc.)
• Hands: constant fine finger dexterity (movement) mousing (point of sale machines phones copier printer fax data entry calculations writing filing stamping etc.)

Benefits

This temporary full-time position has an hourly wage of $35.955 to $40.661 and will receive 15% in lieu of benefits (which includes group benefits statutory & non-statutory holidays and non-enrolment in OMERS) and 4% vacation pay. Where a permanent employee is receiving benefits and is the successful candidate for a temporary vacancy benefits will remain as per the policy manual.

When internal employees are applying to temporary vacancy and want to maintain their permanent status: positions posted as temporary may be filled with permanent employees (full-time part-time and call-in) who want to keep their permanent status provided their ability to be released to a temporary position is reviewed and approved with their current manager/supervisor before submitting an application.

The Municipality of Chatham-Kent is an equal opportunity employer committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive supportive and reflective of the diverse community we serve.

The Municipality does not use artificial intelligence or automated decisionâmaking tools in its recruitment or selection processes; all hiring decisions are made by people.

Should you require accommodations during the recruitment process please contact Human Resources & Organizational Development (HROD) at . Applicant information is collected under the authority of the Municipal Freedom of Information and Privacy legislation and will be used strictly for the purpose of candidate selection.

Required Experience:

Unclear Seniority