Customer Service & Logistics Specialist Rapid Diagnostics (Mississauga)

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity

This position works out of our Mississauga location in the Rapid Diagnostics Division and requires onsite presence four days per week with the option to work remotely one day. Abbotts rapid diagnostics solutions are helping address some of the worlds greatest healthcare challenges.

As the Customer Service & Logistics Specialist youll have the chance to be responsible for leading endtoend Order Management and Distribution ensuring a seamless OrdertoDelivery process and delivering a highquality customer experience. This role oversees outsourced customer service and 3PL operations including warehouse and distribution activities ensuring service-level adherence cost efficiency operation excellence and compliance with internal and external regulations.

What Youll Do

Responsible for managing the full Order Management cycle including order processing returns blocked order release and delivery tracking.

Coordinates logistics operations with 3PL partners ensuring inventory control SLA/KPI compliance and system data accuracy.

Monitor operational performance (OTIF lead time) controls logistics costs and generates reports for stakeholders. Manages contracts suppliers and outsourced resources while supporting negotiations and leading continuous improvement automation and process optimization initiatives.

Ensure compliance with quality standards internal/external audits CAPA management and regulatory documentation.

Acts as a key liaison between Supply Chain and commercial teams ensuring alignment on service levels and customer requirements.

Recognized as a Subject Matter Expert in Order Management and Logistics Operations.

Required Qualifications

• Bachelors in business administration engineering logistics or related areas.

• Four to six years as a leader in order management and logistics flow.

• Experience on Customer Service and Order to Delivery Process Supply Chain and Customer Experience programs.

• Having exercised leadership by managing professional services and outsourcing contracts in order management logistics and planning processes is a plus.

• Previous experience on SAP.

• Able to think outside the box with innovation and creativity.

• Empowerment to take decisions.

• Stronger influencer.

• Customer Centric Orientation.

• Passion to provide service to the customer.

• Excellent communication and presentation skills.

• Capable to design and review procedures and workflows.

• Bilingual is required French and English.

The annual base salary for this position ranges from $68250.00 to $100100.00 CAD. The salary range provided applies to Canada only and does not apply to any other locations outside of Canada.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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The base pay for this position is

In specific locations the pay range may vary from the range posted.