Customer Service Coordinator

About MariposaMariposa Dairy is a leading manufacturer of award-winning cheeses based in Lindsay Ontario. Our aim is to provide the highest quality cheese products in North Americawhile fostering a culture of safety collaboration and continuous improvement. We believe in empowering our team members to lead with integrity and drive operational excellence every the heart of everything we do lies a commitment to integrity a passion for continuous growth and the resilience to thrive through :Dynamic Work Environment: Join a fast-paced setting where you can apply yourexpertiseand contribute to operational Culture: We believe in teamwork and win-win relationships fostering an environment where together is to Work-Life Balance: Fair compensation comprehensive benefits and flexible practices to support your Growth: Ongoing training and development opportunities to advance your SummaryThe Customer Service Coordinator is responsible for ensuring the highest levels of customer service are provided based on the development and execution of world class systems and processes. This position plays an integral role as the interface between the customer and internal logistics production planning and sales personnel. The primary objective is to ensure that each customer experiences easy and hassle-free ordering product delivery invoicing and responses to inquiries. For internal departments this role ensures that customer orders near term demand forecasts and billing information are as accurate and timely as ResponsibilitiesEmbody and promotecompanys core values (Integrity Growth and Resilience).Customer Orders & Inquiries ensure customer orders are received and processed accurately and Contracts Pricing & Disputes develop & manage an effective customer database of customer details pricing & contract terms and related information to ensure the highest levels of service and right-first-time back-up for Logistics Coordinator - develop an excellent working relationship with the Logistics Coordinator to ensure the highest levels of customer service and shipment/delivery Systems & Continuous Improvement - adhere to and assist in developing World Class processes and procedures to ensure the highest levels of customer as & RequirementsDiploma/degree in Supply Chain Business or related field35 years customer service experience (food manufacturing preferred)ERP/MRP experience (Business Central an asset)Strong Excel and analytical skillsHighly organized detail-oriented and collaborativeWe thank all applicants for their interest selected for an interview will be kindly ask you do notcontactus by offer of employment will be conditional uponsuccessfulreference checks and employment Dairy is committed to diversity and inclusion and welcomes applications from individuals with disabilities. Accommodations are available upon request for candidatesparticipatingin all aspects of the selection applications from:Canadian citizens and permanent residents of with a valid Canadian work permit.#MDL123