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Customer Service Centre Specialist

Farm Credit Canada

Job Location:

Regina - Canada

Monthly Salary: $ 83040 - 112340

Posted: 16 July 2026 (30+ days ago)

Application Deadline: 13 October 2026

Vacancies: 1 Vacancy

Job Summary

Closing Date (MM/DD/YYYY):

07/29/2026

Worker Type:

Term (Fixed Term)

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive applicable to position) :

$83040 - $112340

Why FCC

At FCC were proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation we provide financing knowledge resources and business management software to over 103000 customers nationwide.

Heres what you can expect when you join our team:

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs flexible and comprehensive group benefit and savings plans and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options

How youll make an impact

As a Customer Service Centre Specialist youll be a trusted subject matter expert coach and change champion for FCCs Customer Service Centre. Youll provide guidance on lending policies processes and best practices while leading initiatives that strengthen employee capability improve operational efficiency and enhance the customer experience.

Youll be part of a team that supports learning quality assurance and continuous improvement across the Customer Service Centre. Working closely with leaders onboarding teams and cross-functional partners youll help ensure employees have the tools knowledge and support needed to deliver exceptional service and sound lending decisions.

If youre passionate about developing people improving processes and delivering exceptional customer outcomes this could be the role for you.

What youll do

Provide expertise and guidance on lending policies procedures and best practices
Coach mentor and develop employees through training and ongoing support
Review loan and call quality to ensure compliance consistency and strong customer outcomes
Drive continuous improvement by identifying and implementing process enhancements
Support organizational change through clear communication and effective training.
Lead projects and collaborate with partners to advance Customer Service Centre priorities

What youll bring to the team
Required qualifications

Bachelors degree in agriculture business finance or a related field
Minimum three years of experience in lending financial services customer service or a related environment (or an equivalent combination of education and experience)
Strong knowledge of lending practices loan administration and secured lending requirements.
Experience coaching mentoring and developing employees
Proven ability to analyze information identify opportunities for improvement and lead change initiatives
Strong communication collaboration and relationship-building skills

Preferred qualifications

Experience in a customer service centre contact centre or operations environment
Knowledge of agricultural lending and the Canadian agriculture industry
Experience designing and delivering training programs
Knowledge of project management and continuous improvement practices

Not sure you meet every requirement We encourage you to apply anyway.

You belong here
At FCC were committed to creating an inclusive equitable and accessible workplace one that reflects the communities where we live work and play. Our team is made stronger through diversity and were dedicated to building a workforce that brings together a range of backgrounds abilities and perspectives.

We encourage qualified applicants to apply including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women