Customer Service Administrator

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Toronto General Hospital
Department: Materials Management
Reports to: Manager Materials Management
Salary Range: $30.04 - $45.06 per hour
Hours: 37.5 hours per week
Shifts: Monday - Friday
Status: Permanent Full-time
Closing Date: August 3 2026

Position Summary
The Materials Management department is seeking a Customer Service Administrator (CSA) to support daily supply chain operations and help ensure reliable responsive and customer-focused service for clinical and non-clinical areas across UHN.

Materials Management plays a critical role in supporting patient care by ensuring the right products are available in the right place at the right time. Our team oversees the flow of essential medical and operational supplies across the hospital from receiving and inventory management to distribution to clinical and non-clinical departments.

In this role you will contribute to the daily operations of the Materials Management team by providing administrative and coordination support helping ensure efficient processes positive customer service and continuity of supply across sites. Working closely with the Materials Management Supervisor and Manager the CSA will support supply cart management inventory processes staff coordination reporting and issue resolution in a fast-paced healthcare environment.

Duties

• Support the Materials Management Supervisor/Manager with daily coordination of support staff including assigning monitoring and following up on shift duties.
• Manage supply cart processes for the low-unit-of-measure stockless program including quota reviews usage analysis and customer follow-up.
• Assist with annual supply cart reviews by reviewing inventory usage cost quota levels and customer needs.
• Coordinate barcode creation placement and maintenance on supply carts in partnership with Top-Up staff.
• Manage internal Stat Stores inventory including substitutions unique items inventory levels and monthly reconciliation of book value to on-hand inventory.
• Support year-end physical inventory count activities and provide required reporting to the Materials Management Manager.
• Help resolve Cardinal JIT DC issues including shipping errors reporting concerns and follow-up with internal and external partners.
• Support new item linking unit-of-measure changes vendor revisions and warehouse setup requirements for Internal Stores.
• Monitor Purchase Order variances and Accounts Payable payment issues in consultation with the Supervisor.
• Promote a safe clean organized work environment while following Occupational Health & Safety and IPAC standards.

Qualifications :

• Completion of a minimum two-year community college program in Business Administration Supply Chain Materials Management or a related field or recognized equivalent.
• Four to six years of practical related experience or equivalent on-the-job training.
• Strong knowledge of inventory control quota management reconciliation and supply chain processes.
• Proficiency with Microsoft Office including Excel Word and Outlook.
• Experience or familiarity with ERP systems such as SAP is considered an asset.
• Hands-on experience with handheld scanners barcoding systems and related supply chain technology.
• Strong organizational time-management problem-solving and follow-up skills.
• Excellent interpersonal and communication skills with the ability to work collaboratively with clinical teams leadership support staff vendors and external partners.
• Ability to manage competing priorities in a fast-paced healthcare environment while remaining calm and adaptable under pressure.
• Knowledge of Occupational Health & Safety requirements and Infection Prevention and Control standards is an asset.

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN. 

• Competitive offer packages  
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service 
• A flexible work environment  
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.) 

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration. 

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN) artificial intelligence technologies may be used to assist in the screening assessment and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time