Customer Service Administrator

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QUALIFICATIONS NECESSARY TO DO THE JOB:

• Immediate open temporary position (one year requirement)
• $60000 - $80000
• Grade 12 education or equivalent required
• Completion of diploma in Material Management Supply Chain/Logistics or related field an asset
• Previous experience in a customer service/administrative role preferred
• Previous experience with Mapics (or similar system) and Microsoft Excel required
• Previous experience with Chrysler CMS or SMART system an asset
• Previous experience with DDL and Future III and AS 400 an asset
• Excellent verbal and written communication skills
• Friendly telephone manner and effective interpersonal skills
• Ability to work under pressure and meet deadlines
• Ability to work independently with minimal supervision
• Problem solving skills to deal with issues as they arise

MAIN DUTIES:

• Maintains accurate paperwork reports and information regarding shipment of customer requirements
• Creates and maintains trucking schedule. Follows up on schedule when required
• Communicate all relevant product information; customer requirements shipment status shortages customer risk
• Responds immediately to any issues that arise with critical parts
• Oversees internal and external customer requests. Follows up on completion of all requests
• Maintains customer service delivery standards to ensure target of 100% Delivery Performance is met
• Monitors and maintains customer-based programs
• Investigates inventory issues as required
• Participates in team meetings and continuous improvement initiatives
• Perform other duties as required

At Magna we believe that a diverse workforce is critical to our success. Thats why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications and in consideration of job requirements regardless of in particular color ancestry religion gender origin sexual orientation age citizenship marital status disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

As part of our commitment to a fair consistent and efficient recruitment process we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

If you have any questions or concerns about this process feel free to contact our Talent Attraction team.