Customer Relations Coordinator

Organization:EncorpPacific(Canada)

Location:Burnaby BC(Hybrid)

Job Title:Customer Relations Coordinator

Position Type: Part-Time Contract(6-Month Seasonal Coverage)

About Us

We exist to foster a world where nothing is wasted.EncorpPacific (Canada) better known as Return-It is a federally incorporated not-for-profit product stewardship corporation with beverage container management in British Columbia as our core business. Our mandate is to develop manage and improve systems to recover used packaging and end-of-life products from consumers and ensure they are properly recycled and not land-filled or incinerated.

As a leader in extended producer responsibility Return-It has diverted over 24.7 billion beverage containers from landfills and waterways over the last 29 years creating a better future for peoplecommunitiesand the planet.

Job Overview

Reporting to the Communications and CustomerRelationsManager the Customer Relations Coordinatoris responsible forsupporting customer inquiriesmaintainingpositive customerrelationshipsand ensuring excellent customer service. Their duties include interacting with customers through various communication channels handling inquiries resolvingcomplaintsand providing information about the organization.

This is apart-time6-monthcontract position.

Key Responsibilities

• Ensure overall customer satisfaction and resolve inquiriesin a timely manner.

• Provide excellent customer support through multiple channels (email phone live chat) including providing helpful information addressing concerns and following up to ensure resolution.

• Build positive relationships with customers by managing questions and concerns with professionalism empathy and composure.

• Take ownership of customer issues and follow through with internal teams depots vendors or other stakeholders to ensure resolution.

• Analyze customer service metrics and recommend improvements to processes productivity and satisfaction.

• Develop reports on customer metrics as needed.

• Create andmaintaincontent for customer communications (e.g. company website knowledge center newsletters automated emails and template responses).

Qualifications & Experience

• High school diploma or equivalent required; post-secondary education in communications writing or a related field preferred.

• At least one year of experience in a customer service role.

• Familiarity with the Return-It Express system or prior experience visiting an Express depot is an asset.

• Availability to work some evenings.

Competencies & Skills

• Strong written and verbal communication skills.

• Excellent interpersonal and listening skills.

• High attention to detail and accuracy.

• Ability to manage challenging customer interactions with patience professionalism and empathy.

• Strong organizational and customer service skills.

• Ability to prioritize workload meet deadlines and work independently or as part of a team.

• Technicalproficiencywith Microsoft Office suite.

• Customer-oriented mindset with adaptability and responsiveness.

Compensation

• Hourly Wage: $26.44/hour

• 6% vacation pay on every paycheque

Work Schedule

• Start date: ASAP

• 6-monthcontract

• 3 days per week between Monday Friday from 8:00am to4:30pm

If you have any questions or concerns or if you require any reasonable accommodation during the recruitment process feel free to send an email to.

At Encorp we are dedicated to fostering a workplace that celebrates diversity and inclusion where every voice is heard and valued. As we strive to make a positive impact on our natural environment we believe that a diverse team brings forth fresh perspectives innovative solutions and a collective strength that enables us to achieve our mission of used beverage container and waste diversion. If you are passionate about sustainability eager to lead a team in driving impactful change and believe in the power of diversity we invite you to apply for this important position to join our team. Together we can create a more sustainable future while fostering an inclusive and empowering work environment. Apply today and be a part of our transformative journey at Encorp.

Required Experience:

IC