Customer Implementation Manager

STAN is looking for a Customer Implementation Manager who is a motivated detail-oriented self-starter who is passionate about customer service and technology and who supports STAN AIs HOA and condo property management clients across North America as they onboard and launch our AI solutions.

This position is based in North York and is currently full-time in-office. This position is ideal for someone who thrives in a collaborative high-energy environment and enjoys building teams in person.

About Us:

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 4 million homes across North America. And we are on a mission to build the worlds first AI property manager. Want to come along for the ride

STAN is also an award-winning platform having been recognized by Rogers FedEx George Brown College StartUp Canada the Waterloo Accelerator Centre and more!

To learn more feel free to visit us at (.)ai

• Become a STAN AI technical product expert
• Manage all assigned customer onboardings and ensure successful launch of STAN AI across each clients property portfolio.
• Provide detailed account walkthroughs and guide new customers through their AI deployment.
• Lead kick-off calls to communicate account setup requirements and expectations with key stakeholders.
• Educate customers on STANs suite of tools capabilities and best practices to simplify adoption and align expectations.
• Monitor setup progress across accounts identify potential risks and guide next steps.
• Resolve conflicts and provide technical solutions to customers in a timely manner.
• Work cross-functionally with Sales Customer Success Bot Review and Development teams to deliver world-class client experiences.
• Serve as the internal voice of the customer at STAN driving client needs forward.
• Develop a deep understanding of customers business and operational objectives.
• Establish strong relationships with new customer stakeholders and deepen relationships with existing ones.

• Excellent outgoing communication skills both verbal and written.
• Ability to prioritize multitask and manage time effectively.
• Proven experience in SaaS client onboarding customer service and/or customer success.
• Tech-savy with the ability to quickly learn new products and explain them to others.
• Knowledge of CRM software project management tools and CS platforms.
• Analytical and creative in finding solutions for customers.
• Relevant Bachelors degree or equivalent negotiation skills with the ability to set expectations with customers.
• Experience in real estate property management or PropTech is a plus.

• Competitive salary
• Comprehensive health dental and specialist benefits.
• Company Macbook.
• Free parking and shuttle service to the office.
• Extra PTO during occasional US holidays.
• Company events in-office restaurant and building-wide perks.
• Unlimited ping pong and espresso!

If youre passionate about AI and ready to disrupt a massive industry we want to talk to you!