Customer Identity and Access Management (CIAM) Architect Lead MarshTech

Company:

Description:

We are seeking a talentedIdentity & Access Management (IAM) System Engineerto join our dynamic team.

If you are passionate about security cloud integrations and cutting-edge IAM solutions we want to hear from you!

As Customer Identity and Access Management (CIAM) Architect Lead is responsible for designing solutioning and managing secure scalable identity solutions that enhance customer experience while ensuring compliance and security. This role provides strategic design across CIAM services including Single Sign-On (SSO) Multi-Factor Authentication (MFA) identity governance and lifecycle management.

The CIAM Architect Lead partners with business security and technology teams to deliver seamless and secure digital identity services. This role also drives continuous improvement ensures high service quality and oversees reporting risk management and compliance initiatives. The successful candidate will lead a regional team employees and consultants and will be expected to be hands-on/skilled in our IAM tech stack.

We will count on you to:

Solution Design (30%):

• Lead CIAM design and solutions ensuring availability reliability user experience and performance of identity services

• Define and modernize customer access into Marsh identity and access management and systems

• Collaborate with technology security and application teams to align CIAM/IAM services with business needs reduce complexities and risk reduction

• Build a design that support results of internal findings business requirements audit and ensure compliance with regulatory and internal security requirements

• Manage and mentor CIAM team members and vendors

Strategic Quality Improvement (20%):

• Drive continuous improvement initiatives to enhance customer authentication and authorization experiences

• Analyze user journeys to reduce friction while maintaining strong security controls

• Design automation to improve user experience access authentication provisioning de-provisioning and access workflows

• Provide solutions that will reduce/drive down KPIs and SLAs related to CIAM services and implement corrective actions

Technology Architecture (SSO MFA Identity Governance) (30%):

• Design and transform CIAM architecture leveraging:

• Single Sign-On (SSO)

• Multi-Factor Authentication (MFA)

• Identity governance tools (e.g. SailPoint Identity Security Cloud - ISC)

• Design access request certification processes and LCM (joiner/mover/leaver) lifecycle

• Ensure secure integration with applications APIs and external identity providers

• Evaluate and recommend new CIAM technologies and enhancements

• Maintain architecture documentation standards and roadmaps

• Ensure scalability resilience and security of CIAM platforms/tools

Technology Oversight and Innovation (20%):

• Define solution(s) in support of risk reduction related to complexities in architecture identity metrics access risks and compliance status

• Provide solutions that will reduce risk audit findings remediation progress and risk posture

• Provide regular updates to leadership on CIAM performance and initiatives

• Ensure proper governance over identity lifecycle and access certifications

• Support solutions for regulatory reporting and internal governance reviews
  
  Why join our team:

• We help you be your best through professional development opportunities interesting work and supportiveleaders;

• We foster a vibrant and inclusive culture where you can work with talented colleagues to createnew solutionsand have an impactforcolleagues clients andcommunities;

• Our scale enables us toprovidea range of career opportunities as well as benefits and rewards to enhance yourwell-being;

For Romania- Cluj only:

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

• 30 days off (including legal days birthday public holiday replacements and benefits options);

• Performance bonusscheme;

• Matching charity contributions charity days off and the Pay it Forward charitychallenge;

• Core benefits: Pension Life and Medical Insurance Meal Vouchers Travel Insurance