Customer Experience Centre Agent JPAG Office

Are you a people person who enjoys connecting with others solving problems and creating positive customer experiences Were looking for a motivated and customer focused Customer Experience Centre Agent to join The Jim Pattison Auto Group!In this role youll be the voice of our organization engaging with customers through inbound and outbound calls and written communications. Youll build meaningful customer relationships provide helpful information and ensure every interaction leaves a positive youre an excellent communicator who thrives in a fast-paced environment enjoys working toward goals and takes pride in delivering great customer service wed love to hear from you!Schedule: This is a full-time permanent role of 40 hours per week. The regularly scheduled hours will be Monday Friday from 9:00 AM 5:00 PMPay Range: $18.25 - $19.50 per hour depending on role reports to the Customer Experience Center UsA division of the Jim Pattison Group the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison when he purchased a GM franchise. Today the Jim Pattison Auto Group encompasses 28 locations across Western Canada representing 16 automotive satisfaction is our priority and its accomplished through the strength of our employees. Learn more about us here: day in the lifeHandle high volumes of inbound and outbound calls as well as customer mail-outs in a timely and professional established communication scripts and guidelines to ensure consistent and effective customer positive lasting customer relationships by listening actively understanding customer needs and going the extra document customer interactions and maintain clear organized records in our call centre toward individual and team performance targets balancing productivity with quality customer we look forPrevious experience in a call centre customer service retail sales or other customer-facing role is an verbal and written communication skills with the ability to communicate professionally and confidently with a diverse range of listening and interpersonal skills with a customer-first mindset and a genuine desire to help handling a high volume of inbound and outbound calls while maintaining a positive and professional computer skills including the ability to navigate multiple systems accurately enter information and maintain detailed organized with strong attention to detail and the ability to manage competing priorities in a fast-paced to follow established procedures communication scripts and guidelines while adapting conversations to meet individual customer -motivated and results-oriented with the ability to meet individual and team performance adaptable and able to work effectively both independently and as part of a team.A positive and can-do attitude!What We OfferCompetitive wagesComprehensive benefits package including health dental and insuranceUnlimited opportunities for advancement growth and developmentAccess to exclusive corporate discount programsRecognition and rewards programsA great team atmosphere and a positive supportive working environmentHow to ApplyIf this sounds like a great fit please apply with your resume today!Visit our Careers Page to explore other opportunities: role requires successful candidates to complete a satisfactory Criminal Record thank all applicants for their interest; however only those selected for interviews will be are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process please contact us at