Customer Education Specialist

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. Were using cutting-edge patented AI technology to build solutions that enhance life for residents of more than 2.5 million homes across North America and were on a mission to build the worlds first AI property manager. Want to come along for the ride

Weve been recognized by Rogers FedEx George Brown College StartUp Canada the Waterloo Accelerator Centre and more and were just getting started. Learn more at (.)ai

The Role

Were hiring a Customer Education Specialist to help property managers get confident and fluent with STAN. Youll be the face of STAN training running office hours leading live training hosting STANs webinars and building the guides and videos customers turn to when they need help. This is a highly technical role: youll need to understand STAN inside and out including integrations configuration and how our AI works so you can answer tough questions on the spot.

Youll work closely with Customer Success Support and Product to make sure every customer knows how to use what they have and every new feature lands with a clear friendly explanation. When customers understand STAN they use more of it and stay longer and that starts with you.

Train our customers

Host regular office hours where property managers can drop in with questions get live help and learn best practices

Deliver onboarding training for new customers from first login to fully up and running

Run live training sessions for groups tailored to different roles such as community managers admin staff and leadership

Own and host STANs customer webinars from planning topics and building content to presenting live and handling Q&A

Answer technical questions about integrations configuration data and how STANs AI works and troubleshoot issues live during sessions

Lead refresher and advanced sessions to help existing customers use features theyre not taking advantage of yet

Present new features and product updates to customers as they launch

Build learning content

Create and maintain training materials: how-to guides short videos slide decks quick-reference sheets and FAQs

Build and grow a self-serve help centre or training library customers can use anytime

Keep all content up to date as the product changes

Make training better over time

Track attendance feedback and adoption after training to see whats working and improve sessions based on results

Spot common questions and confusion and share them with Product and Support to fix the root cause

Partner with Customer Success and Account Management to support accounts that need extra help

Train internal teams on new features so everyone at STAN speaks about the product the same way

24 years of experience in customer training customer education onboarding or a similar customer-facing role ideally at a B2B SaaS company

Highly technical: you learn complex software deeply and understand APIs integrations data flows and system configuration well enough to explain and troubleshoot them

Confident engaging presenter who is comfortable leading live sessions on video calls and in person

Experience hosting webinars for large customer audiences including handling live Q&A

A talent for explaining technical concepts simply to non-technical users with lots of patience

Experience creating training content such as guides videos and presentations

Comfort with video and screen-recording tools such as Loom Camtasia or similar and webinar platforms such as Zoom Webinars or similar

Strong organization skills to manage a calendar of sessions and a growing content library

Clear friendly written and verbal communication in English

Nice to Have

Experience in PropTech property management real estate or HOA/condo software

Familiarity with property management platforms such as Vantaca CINC Buildium or similar

Experience with learning management systems or help centre tools such as Intercom Zendesk Guide or Skilljar

Background in technical support solutions engineering or implementation

Familiarity with AI products such as conversational AI chatbots or voice agent

CAD per year

• Opportunity to sell world-class patented AI technology.

• Comprehensive health dental and specialist benefits.

• Company Macbook.

• Free parking and shuttle service to the office.

• Extra PTO during occasional US holidays.

• Company events in-office restaurant and building-wide perks.

• Unlimited ping pong and espresso!