CRMERP Business Analyst

Role Overview & Mindset

As a Business Analyst you are the strategic bridge between our clients operational realities and cloud technology. Possessing a strong client-facing mindset you love engaging with people driving conversations and guiding teams through business process improvements and system changes with empathy clarity and simplified communication.

We seek a self-starter who is naturally curioussomeone who constantly strives to understand the why behind a business workflow to uncover optimization opportunities rather than just executing on the what. You are highly coachable welcome constructive feedback as a tool for personal growth and thrive as an active team player in a collaborative environment.

Key Responsibilities

• Business Analysis & Workshops: Lead and facilitate discovery workshops to gather comprehensive client requirements and map current business processes.
• Process Improvement & Optimization: Analyze client operational workflows identify systemic inefficiencies and design optimized processes aligned with industry best practices.
• Software Configuration:Translate improved and validated workflows into functional system designs and configurations within the NetSuite platform.
• Testing & User Acceptance (UAT):Prepare and guide clients through User Acceptance Testing (UAT) scripts to ensure the optimized operational logic flows perfectly.
• Go-Live Involvement:Play an active role during high-stakes deployment phases (Go-Live) to ensure a smooth operational transition.
• Client Training & Enablement:Conduct engaging training sessions for client Subject Matter Experts (SMEs) and end-users creating clear documentation to solidify the new workflows.
• Post-Go-Live Support:Provide proactive functional support and hypercare to clients during the operational stabilization phase immediately following deployment.

Requirements & Qualifications

• SaaS Experience (Core Requirement): 2 to 5 years of experience in business analysis or software implementations within the SaaS ecosystem (ERP CRM HRIS or related solutions).
• Client-Facing & Process Mindset (Core Requirement):Proven client-facing background with a natural ability to analyze document and improve business processes.
• Bilingualism (Core Requirement):Flawless verbal and written communication skills in both French and English (essential for handling our bilingual North American client base).
• Education:University degree in Business Administration (Operations Management MIS) Information Technology or a related field.

Nice-to-Haves:

• Foundational knowledge of corporate accounting:General understanding of standard financial workflows (General Ledger / GL Accounts Payable / AP Accounts Receivable / AR).
• Direct exposure to NetSuite or other mainstream cloud systems (Salesforce Odoo Sage Dynamics).
• Experience drafting process workflows using mapping tools (Lucidchart Visio).

Logistics

• Permanent full-time position (40 hours/week).
• Hybrid Model:3 days/week in-office at our Montreal office (near Sauvé metro station).

*This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English