CRM Experience Owner

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and role:

eBay Live is redefining the shopping experience by bringing real-time interactive and curated live events to buyers worldwide. From collectibles and fashion to luxury goods and sports memorabilia were connecting communities with sellers through innovative engaging live events.

We are currently seeking a highly driven and proactive CRM Experience Owner to join our eBay Live CRM this critical role you will be at the forefront of crafting customer experiences through CRM communications. Your mission will be to drive business growth and customer improvements by innovating and improving the multi-channel communications portfolio across Email Push Notifications and Native Hub Notifications specifically targeting discoverability user acquisition and viewership for eBay Live. You will contribute towards viewership targets long-term strategy roadmaps and end-to-end execution for this growing portfolio. This is a highly cross-functional global role where you will work closely with partners across Product Engineering Marketing Analytics and more.

What you will accomplish:

• Build and complete the cross-functional roadmap passionate about live event discovery participation and post-event follow-up ensuring execution excellence and high-velocity testing.
• Identify and size opportunities for portfolio improvements using data to advise forecast business impact and prioritize features based on value user needs and effort.
• Author A/B tests by building hypotheses crafting the test setup and defining important metrics.
• Create PRDs convey requirements to the Engineering teams and implement tests and customer experience improvements.
• Build and maintain project plans handle dependencies ensure execution readiness and continuously find opportunities to improve processes.
• Measure results by assessing performance against important metrics making recommendations for scaling decisions and continuously capturing insights from customer feedback market research and industry trends to innovate.

What you will bring:

• 5 years of experience in product growth marketing business or consulting roles passionate about CRM and performance optimization. At least 2 years should be in e-commerce or marketplace environments. There is a strong preference for Live Commerce or event-based marketing/CRM.
• Proven expertise in owning and optimizing performance-based multi-channel lifecycle communications (email push in-app or similar) covering audience strategy trigger logic messaging and measurement.
• Strong experimentation mindsetability to develop hypotheses forecast impact run A/B tests interpret results and translate findings into scalable improvements.
• Deep comfort with metrics and data including setting success targets monitoring funnel and health indicators diagnosing performance problems and balancing short-term gains with long-term customer value using data insights.
• Excellent product sense and demonstrated ability to lead complex cross-functional initiatives end-to-end working closely with Product Engineering Analytics and Design to deliver simple effective customer experiences.
• Highly organized and motivated to take action and improve continuously. Has experience with CRM marketing automation or experimentation platforms to work closely with technical partners on requirements and implementation.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including RRSP eligibility various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility.

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