Critical Environments Operator

TheCritical Environments Operator is responsible for supporting the operation inspection maintenance and reliability of critical environment spaces within two commercial office towers in Downtown Toronto. These spaces include WAN/LAN/AV rooms telecom rooms and other critical infrastructure areas located throughout multiple client floors. The role supports mechanical electrical HVAC controls UPS generator fuel and building automation systems while coordinating vendors managing work orders following MOPs/SMOPs responding to emergencies and ensuring work is completed safely and professionally.

Troubleshooting

• Troubleshoots and diagnoses issues related to critical facility spaces mechanical and electrical equipment UPS generators controls and automation systems; monitors and identifies deficiencies in CRAC units and heat pumps and escalates to qualified vendors as required; performs or coordinates corrective actions enhancements and repairs to support uptime and client operations.

Maintenance

• Performs work in accordance with established processes site procedures MOPs SMOPs safety requirements and critical environment operating practices.
• Complies with all internal client and regulatory requirements including environmental health and safety fire protection security and critical facility access requirements.
• Performs regular inspections monitoring preventative maintenance and corrective maintenance on critical spaces facility mechanical/electrical systems and supporting equipment to maintain uptime uninterrupted client operations and asset reliability.
• Responds to routine on-demand and emergency service requests and performs preventative and corrective maintenance on facility mechanical electrical HVAC controls and critical support systems.
• Monitors assigned client areas by conducting facility walkthroughs and inspections of WAN/LAN/AV rooms mechanical rooms electrical rooms and other critical equipment spaces.
• Operates and monitors facility mechanical electrical HVAC BAS/BMS UPS generator fuel control and related critical environment systems within the limits of training and site procedures.
• Manages the work order lifecycle from dispatch through completion using the CMMS records accurate resolution data and ensures work completed meets quality response time documentation and client requirements.
• Assists with implementation and execution of the preventative maintenance program; ensures deficiencies are identified documented escalated tracked and supported by complete maintenance records.

Client Relations

• Supports client and tenant satisfaction by delivering professional timely and reliable service; communicates effectively with client representatives vendors and internal teams to minimize disruption to critical operations.

Administration

• Participates in and assists with facility-related projects planned maintenance repairs vendor activities and critical environment improvement initiatives.
• Ensures work is performed in compliance with corporate client and legislated policies procedures practices and guidelines related to environmental health and safety fire protection security and applicable operational requirements.
• Maintains all assigned tools testing equipment PPE and related resources and arranges for repair or replacement where required.
• Submits expenditures service records reports inspection findings vendor documentation and other administrative information accurately and on a timely basis.
• Performs other duties as assigned including emergency response on-call support vendor coordination minor repairs reporting and support of critical facility operations.

• Building Operator / Facility Engineer Certification or equivalent through an accredited institution is preferred.
• Minimum 5 years of experience in facility operations building operations critical environments mechanical/electrical maintenance HVAC maintenance or a related technical field.
• Demonstrated ability to maintain troubleshoot and repair within applicable qualifications mechanical and other building systems and equipment.
• Working knowledge or understanding of CRAC units heat pumps generators fuel systems UPS systems electrical distribution (panels breakers ATS switchboards) PLCs automation systems BAS/BMS and related critical facility infrastructure.
• Hands-on electrical troubleshooting exposure is a strong asset;
• An electrical engineering degree or diploma or licensed electrician designation (e.g. 309A) are valued but not required.
• licensed electrician designation (e.g. 309A) is valued but not required.
• Familiarity with MOPs SMOPs EOPs SOPs change management and risk mitigation practices.
• Experience coordinating supervising and communicating with vendors and service providers performing repair preventive maintenance and emergency response work.
• Working knowledge of Microsoft Office including Outlook Word and Excel with the ability to prepare reports maintain records and administer facility information accurately.
• Possesses a strong environmental health and safety mindset.
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE).
• Ability to communicate effectively with clients vendors contractors and internal teams.
• Must be able and willing to work onsite during assigned hours and be available for on-call/standby and emergency call-outs as required.
• Must be capable of obtaining appropriate security clearance.

• Ability to perform regular site walks inspections and equipment checks.
• Ability to use hand tools and perform minor maintenance and repair tasks within training and qualification limits.
• Ability to lift carry bend climb stairs/ladders and access equipment areas as required by site conditions.
• Must follow all safety procedures and wear required PPE.
• Must be available for on-call support emergency response and after-hours work as required.

This is a regular full-time position with a salary range of $63397 - $79246 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.

#LI-JP1