Creative Manager, Content

About Capital One Canada

For 30 years weve been on a mission to change banking for good. We challenge the traditional bank stereotype fostering a culture where innovation thrives and bold ideas are celebrated.

Were driven by whats possible leveraging the power of data and technology to empower innovative solutions inspire one another to dream boldly and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success ensuring you have the support you need to do your best work. Here youll take full accountability for your path upskilling through hands-on experience and mentorship to turn your curiosity into a career built on your own terms.

Are you ready to redefine whats next

About the Team

The Creative Solutions team is the creative engine driving Capital One Canadas marketing initiatives. We specialize in developing high-converting data-driven creative for performance marketing paid and organic social media and SEO-optimized content strategies. Our team merges breakthrough design and compelling copywriting with rigorous testing and optimization to capture high-intent audiences and convert them into loyal customers.

About the Role
In this highly collaborative role youll be responsible for leading the development and delivery of strategically targeted content across a variety of communications channels with a heavy focus on producing content for digital channels to increase audience engagement and consideration. Youll work closely with business partners especially focused on performance marketing advertising in our acquisitions channels and social media to help bring their strategy to life through our content while ensuring were being consistent with our brand voice and messaging across all channels and all customer touchpoints along the customer lifecycle. Further youll oversee content creators ensuring that our content is compelling genuine and innovative and helps bring our brand to life.

Your Responsibilities:

Lead and Develop a Content Team:

• Lead a team of content creators to produce a variety of marketing materials and customer communications in digital and print channels (like display ads SEM SEO videos our blog social posts emails direct mail and letters)

• Build and retain a strong team of Content Writers and Editors

• Empower and elevate members of the team with a focus on engagement with the team and work and cross-team collaboration

• Help to drive team culture by participating in and helping to lead ceremonies and events

• Collaborate with various business partners including legal brand and intent and product owners to collect and incorporate feedback at all stages of development

• Recognize and raise potential issues throughout the creative development process

• Be accountable whether directly or through delegation to a team member for final approval of creative deliverables

• Facilitate the delivery of 100% quality error-free communications

Strategy and Planning:

• Lead and participate in brainstorming and editorial planning including creating editorial calendars

• Ensure SEO is built onto our content strategy

• Advocate for the customer and ensure that communications are accessible and written in plain language

• Review and provide guidance on marketing materials and customer communications to ensure consistency with Brand Standards Editorial Style Guidelines and direction from legal and compliance as it pertains to regulatory matters and advertising laws and standards

• Maintain a deep understanding of all products including existing marketing and product language

• Keep up to date on industry trends and technologies and review competitor content and market trends

• Understand and stay current with the banking environment and competitor marketing

• Know the performance of the work we deliver and the business(es) we support and leverage it to influence and optimize future work

Basic Qualifications:

• A minimum of 5-7 years of relevant content experience

• At least 5 years of proven leadership experience including building and leading a content team and collaborating with and within a Creative team

• Excellent writing and editing skills with a strong command of Canadian English including grammar punctuation and spelling

• Ability to identify potential issues and recommend and implement solutions

• Very strong attention to detail and excellent organizational skills

• Strong verbal and written communication skills

• The ability to establish good working relationships with business partners

• Ability to manage multiple priorities and often tight deadlines and proactively communicate with stakeholders

• Proficiency in G Suite Figma Adobe Creative Cloud and Workfront

Preferred Qualifications:

• A degree/diploma in Content Marketing Journalism Communications or a related field

• Creative portfolio that includes produced work for website design and integrated marketing campaigns

• Experience at a large in-house creative team

• Experience with premarket and in market testing tools

• Experience leveraging GAI personalization and optimization tools in creative development and marketing

Note: candidates must submit a portfolio of work samples with their application.

Working at Capital One

Youll be empowered to take end-to-end ownership of your work and your career backed by a high-performance hybrid culture and holistic suite of benefits designed to support your whole self.

• Take ownership of your own potential: Whether youre looking to upskill pivot into new business areas or master your craft youll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model with 3 days in the office per week that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being providing support for you and those who are most important to you. This includes: full coverage for spouses domestic partners and dependents a one-time Work From Home allowance to build your comfortable workspace up to $3000 in mental health coverage and up to $5000 in annual tuition subsidies.

Youll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $130000 to $148400. This role is also eligible to earn performance-based incentive compensation which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However no hiring decisions are made using AI as every hiring decision is made by our hiring managers business interviewers and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).