Coordinator, Ticket Operations, Administration and Reporting
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Job Summary
Powered by Passion. United by Purpose. Build for Impact.
At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.
Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.
From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.
We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.
Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.
This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.
So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.
** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **
Job Description
Are you a motivated and energetic professional looking to make an impactinthe sports and entertainment industry Join our dynamic Ticket Operations Administration and Reporting team at MLSE! As a part-time coordinator you will play a crucial role in supporting our Ticket Sales Suites and Membership divisions as well as collaborating with our Live Finance Legal and Global Partnerships teams.
RESPONSIBILITIES
Event Management:oversee the setup management andaccuratereporting of events for all our brands.
Ticket Processing:ensure the smooth processing and distribution of singlepackageand season tickets.
Inventory Management:maintaincontrol over ticket inventory ensuring compliance with established procedures and safeguarding fan account information.
Customer Service:provide outstanding support to our Ticket Sales & Membership teams addressing inquiries related to customer account information pricing controls and ticket management.
Support internal departments with ticketing requests and troubleshooting of ticketing issues including ticket replacement scanningissuesand refunds.
Support the brand teams with various league and event reporting.
Provide reporting for internal and external contacts on ticket inventorysalesand renewals.
Assist the Department Lead with processing and managing VIP ticket requests and inventory.
Communicate effectively and efficiently with colleagues and managementacross the organization.
Conduct oneself in a professional manner and take pride and ownership in the organization its people and the position whilemaintainingconfidentiality at all times.
Perform other related duties as assigned or requested by management.
Effective Communication:Maintainclear and efficient communication with colleagues and management.
Report Management: Experience in running reports with the ability to filter and handlelarge amountsof information.
Work with business partners on platforms integrating withArchticsto ensureaccuratedata flow (e.g. Salesforce Power BI).
Support game day operations through inventory management and processing ticket requests.
QUALIFICATIONS
University degree in a relevant or tangential field many outstanding problem solvers study other things so tell us how your background contributes to your success
Advanced tohigh-level skills in MS Excel.
Meticulous attention to detail.
Proven time management skills with the ability to meet shifting timelines and demands.
Ability to quickly grasp new technical concepts and solve problems as needed.
Knowledge of ticketing systems particularlyArchticsand orTicketmasterHostis an asset.
Experience with Power BI or similar reporting platformsis an asset.
Ability to be in the office at Scotiabank Arena 3 days a week.
Please apply by:Sunday May 31stat 11:59 pm.
Job Posting Compensation Range/Rate:
$23.05/hour
Were glad youre here. Once you apply well follow up by email and you can track everything in your Candidate Portal. Want instant updates Opt-in for SMS notificationsto stay in the loop.
At MLSE we are committed to building an equitable diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.
Required Experience:
IC
