Coordinator, Membership

Membership Coordinator

Location: Mission Hill Family Estate West Kelowna BC
Employment Type: Part-Time Casual

Who We Are

We are the stewards of some of Canadas most iconic luxury estate wineries including Mission Hill Family Estate CedarCreek Estate Winery Martins Lane Winery and CheckMate Artisanal Winery. Located in the Okanagan Valley our wineries are known for world-class wines distinctive architecture exceptional hospitality and memorable guest experiences.

The Opportunity

As a Membership Coordinator you will help deliver a personalized and welcoming experience for Mission Hill Family Estate Wine Club members. You will support member outreach service events communications and day-to-day Wine Club administration.

Working closely with the Wine Club Membership Manager and teams across Guest Experience Marketing Events and Fulfillment you will help ensure members receive timely thoughtful and consistent service at every touchpoint.

This is an ideal opportunity for an organized and driven individual with customer-facing or hospitality experience who enjoys building relationships connecting with members and working collaboratively in a fast-paced environment.

What Youll Do

• Provide warm responsive and personalized service to Wine Club members.
• Support member outreach telesales engagement retention and sales initiatives.
• Respond to member questions and resolve concerns professionally escalating when needed.
• Coordinate Wine Club shipments pickups inventory requirements and member communications.
• Support club-exclusive events including guest lists event details communications and follow-up.
• Maintain accurate membership records and complete timely system updates.
• Track membership activity including signups retention sales and service trends.
• Share member feedback and operational insights with the Wine Club Membership Manager.
• Support Wine Club training and program education for guest-facing team members.
• Collaborate with Guest Experience Marketing Events Fulfillment and other internal teams.
• Assist with special projects and other duties as assigned.

What You Bring

• Previous customer-facing hospitality retail sales or member-service experience.
• Strong relationship-building and customer service skills.
• Confidence connecting with members by telephone email and in person.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Attention to detail and a commitment to maintaining accurate information.
• Ability to manage multiple priorities and follow through on commitments.
• A curious driven and collaborative approach to your work.
• Ability to work independently while contributing positively to a team.
• Comfort learning and working with membership reservation CRM or customer service platforms.

Success in This Role

The ideal candidate creates warm and personalized interactions that make members feel recognized and valued. You are comfortable reaching out to members building relationships and identifying opportunities to strengthen engagement and support sales.

You are organized curious and dependable with the attention to detail needed to coordinate shipments pickups events communications and membership records. You take ownership of member questions identify practical solutions and follow through consistently.

Above all you are driven to provide excellent service and enjoy collaborating with others to create memorable Wine Club experiences.

Nice to Have

• Previous winery or wine industry experience.
• Experience with telesales outbound calling or customer outreach.
• Experience in luxury hospitality premium retail or membership programs.
• Serving It Right certification.
• Familiarity with platforms such as Commerce7 Tock or Freshdesk.
• Wine education or WSET certification.
• Experience supporting shipments fulfillment member events or direct-to-consumer sales.

Why Join Us

At Iconic Wineries of British Columbia we are committed to creating memorable experiences for our guests and members while growing a lasting legacy in the beverage alcohol industry.

This part-time casual position offers approximately 20 hours per week at a wage of $21.00-$22.00 per hour.

Apply today and help us continue to Unearth the Extraordinary.

At IWBC We Exist to Unearth the Extraordinary

Our Purpose connects our organization across all business units roles and locations. It guides why we do what we do every day.

Best in Our Craft

We pursue excellence in everything we do from our products and processes to our people and experiences.

Ambitiously Curious

We stay curious dream big and navigate the unknown with an enduring belief in better.

Made With Humility

We bring humility authenticity fun and support to every collaboration and celebrate success as a team.

Daringly Disruptive

We challenge the status quo move quickly to seize opportunities and act with agility to stay ahead.

Required Experience:

IC