Consultant, Offer Operations & Subscriber Experience, Bell Media
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Job Summary
Req Id:431214
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media television radio and out-of-home advertising platforms. Youll join a team of passionate and driven innovators who are breaking barriers and expanding the reach of Canadas most-loved entertainment.
At Bell Media youll redefine digital connections and pioneer next-generation services propelling us to reach new heights unlock untapped potential and expand horizons for our customers.
We are seeking a highly meticulous and operationally focused Manager to own the execution of ouracquisition retention and upsell offers while concurrently leading the strategy to test and optimize ouruserflowsfor maximum conversionwith our core DTC services (Crave TSN RDS Starz).
Reporting to the Sr Manager DTC Acquisition & Upsell this individualwill bea foundational liaison between our Pricing Product and Marketing teams tomaximize operational efficiencies andoptimizeoursubscriberexperience.
Offer Configuration & Insights
- Build configure QA and deploy all acquisition retention and upsell offersfor our core DTCservices
- Act as the singular point of contact for all backend offer configuration and logic driving consistency and streamlining the deployment process
- Conduct deep-dive analyses on offer performance toidentifyopportunities and gapstranslatinginsightsinto actionable recommendations
DigitalBuyExperience &ConversionOptimization
- Own the performance strategy for key conversion surfaces including marketing pages purchase flows upsell opportunities and account management journeys
- Identifyfriction points across the customer journey and recommend improvements to enhance both conversion andsubscriberexperience
- Conduct competitive analysesandimplementtest and learn opportunities to furtherrefineuserjourneys
- Collaborate with Productteamstodefine requirements and support the development of new features and enhancements
Distribution Initiative Support
- Own the end-to-end generation tracking anddeploymentofourpromo codedistributionstrategy
- Work with our Partnerships team to supportboth targeted ad-hoc requests and large-scale distributioncampaigns
- Bachelors degree in Business Marketing Engineering or a related field
- 3-5 years of experience in growthmarketinge-commerce operations subscription management or direct-to-consumer streaming
- Proven experiencewith backend pricing/product configuration
- Strong analytical skills andability to translate data into actional insights
- Experience with experimentation frameworks (A/B testing cohort analysis)
- Track recordof cross-functional leadership in a highly matrixed organization
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 07/20/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created:CanadaONToronto
Bellone of Canadas Top 100 Employers.
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About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
