Complex Claims Specialist

The Opportunity

Are you looking for a caring collaborative values-driven workplace with inspiring teammates and leaders Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world Look no further than Zurich Canada.

If you have experience in complex casualty claims handling and are looking for a new challenge we would love to hear from you.

Zurich Canada is currently looking for a Complex Claims Specialist to handle single and multi party claims of high exposure and complexity within specific authority limits ensuring claims are resolved efficiently and effectively while delivering a customer centric claims service.

Reporting to the AVP Complex Claims you will take a lead role in investigating evaluating and resolving complex claims providing technical guidance to internal and external colleagues and contributing to process improvements that enhance our customer experience and operational performance. You will also act as a subject matter expert helping to develop and mentor other claims professionals.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligenceenabled tools to support certain aspects of the recruitment process including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence which may include time in the office or market-facing engagements.

What you will do

Manage single and multi party personal and commercial claims of moderate to high complexity within delegated authority delivering a customer centric service.
Accurately document and maintain claim files in line with best practices and Zurich policies.
Investigate claims by gathering facts applying applicable law and negligence principles and determining liability and coverage.
Develop and execute case strategies including evaluations action plans timely escalation reserving and damage assessments to achieve efficient resolution.
Negotiate settlements within authority limits using appropriate strategies tools and resources.
Ensure quality and compliance with internal guidelines policies and regulatory requirements.
Support customer marketing and client relationship activities as appropriate.
Ensure compliance with claims policies procedures systems and processes.
Analyze data to identify trends improvement opportunities and recommendations for the claims function.
Drive system and process improvements to enhance efficiency and customer service.
Provide technical guidance and act as a subject matter expert on complex cases helping to establish precedents and improve outcomes.
Build and manage relationships with key internal and external stakeholders ensuring alignment on claims issues.
Serve as a technical reference point for the team and internal customers maintaining up to date expertise to support operational claims handling.
Coach mentor and support team members development.

Job Qualifications - What you bring to the table

Basic Qualifications:
Bachelors Degree and 6 or more years of experience in Casualty Claims.
OR
Juris Doctor (JD) and 3 or more years of experience in Casualty Claims
AND
Must obtain and retain Quebec Claims Adjuster license (AMF) (Commerical Lines)
Fluency in both spoken and written French
For Quebec candidates:Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.
Strong Communication and Analytical Tools
Proficiency with office 365 Tools

Preferred Qualifications:
A minimum of 5 years experience in Casualty Claims
Proven ability to manage complex workloads and meet deadlines in a fast paced environment
Experience working in a collaborative team environment and across work groups
Strong verbal and written communication skills
Demonstrated ability to coach and provide technical guidance to other claims professionals

At Zurich Canada we are committed to pay equity. We determine compensation based on objective criteria such as skills experience and internal equity. The salary range for this position is $84000 - $131000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location specific responsibilities and individual qualifications. As required by local law Zurich provides in good faith a reasonable compensation range but starting salaries may exceed this range based on a candidates skills and experience.

Our Culture

At Zurich we are proud of our culture. We are passionate about Diversity Inclusion Equity and Belonging (DIEB). We want you to bring your whole self to work and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
We care about our employees well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
We understand how important it is to rest recharge and do the things you love. At Zurich all employees receive a minimum of four weeks of vacation per year to do just that.
We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday a cultural or religious holiday you would like to observe or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
We care about our communities. Our communities are where our customers people and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance we must also give back to our communities through our talent time and resources.
We have won numerous awards for our workplace culture. We are proud to be one of Greater Torontos Top Employers and to have received Insurance Business Canadas 5Star Diversity Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group a multi-line insurer with approximately 55000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies including multinational corporations in the Canadian commercial market for 100 years. With over 650 employees in offices across the country Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .