Compensation and Contracting Administrator (Advisor Services)

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive the Compensation and Contracting Administrator (Advisor Services - Field Contracting Compensation Administrator) you will be responsible for investigating responding and completing contracting and compensation related inquiries and transactions for the Producer AGA and MGA Individual Life and Annuity network. You will also play a key role in managing daily/weekly payment processing including exceptions garnishments and debt allowances while ensuring exemplary attention to detail and accuracy while overseeing financial one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Reviewing of applications received for Advisor/MGA contracting to ensure required information is accurately provided; includes follow up on outstanding requirements as neededProcessing of daily and weekly payments administration of ad hoc payments holds and adjustments; additional pay related tasks as requiredTimely investigation and response to commission and contracting related inquiries received via email and phoneProcessing new contract applications amending existing contract information on the Fasat System for MGAs AGAs Producer Groups Producers Field Managers Branches and RegionsAdherence to regulations for Licensing Sponsorship and Terminations as stipulated by Provincial Insurance Councils to mitigate penalties of fines and lawsuits to the CompanyAbility to identify and escalate urgent and complex situations as requiredAdherence to contracting compliance and privacy rules for ordering reviewing and interpreting credit reports and other industry reportsProcessing Agent of Record Changes and Block Transfers on Life and Annuity policies on Fasat Ingenium and Vax collection of transfer fees and processing journal entries for eachProcessing unprocessed activities as well as all override changes banking and pay instruction changesUpdate initial and renewal Licenses and E&O information for MGAs Producers and Field ManagersProcess terminations on Fasat as directed by EL Compliance Officer Insurance Councils MGAsProcess month-end reconciliations and journal entries process year end payroll activities including tax related transactionsProvide assistance for Equinet users regarding compensation inquiriesDaily maintenance of dashboard informationWhat youll bring:Post Secondary education in an Accounting program (LOMA courses are an asset)Working knowledge and experience of Advisor/MGA commission licensing and contracting requirements and processCompliance knowledge related to Advisor/MGA commission licensing and contracting would be an assetAnalytical mindset; we are looking for someone who enjoys working with numbers and has basic bookkeeping knowledgeAbility to thrive in a fast-paced environment while working independently with tight deadlines and multiple prioritiesSuperior customer service etiquette paired with strong verbal and written communication skills; a willingness to engage with Advisors/MGAs in a telephone or meeting capacityStrong computer skills proficiency in Microsoft 360 including Word and Excel; OnBase FASAT & Ingenium would also be an assetAbility to support team goals and targets combined with ability to work independentlyKey attention to detail and a focus on maintaining accuracyWhats in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive benefits. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Supervisor Advisor ServicesDepartment: Individual InsuranceTerm: Permanent Full-Time