Collision Repair Painter Technical Services Representative

This person will service the Greater Toronto Area -West.

The position is responsible for efficient application of Sherwin-Williams Automotive products in customers accounts including collision shops dealerships production shops auto auctions etc. The incumbent will spray product and resolve any common difficulties that may occur during the paint process as well as identify customer needs and develop appropriate solutions.

Familiarize self with all products and procedures recommended in the Productivity
Processes including product application and preparation.
Assist customer in proper selection and application of product to develop expert
relationship.
Support sales reps branch operations and distributors with technical and marketing
assistance as needed.
Develop knowledge/skills regarding sales techniques and methods.
Assist in color verification and field color formulations.
Assist Branch operations and distributors in internal training at all levels.
Develop training aids and implement as needed to effectively communicate information.
Assist customer in set-up and implementation of mixing systems.
Allow self to be readily accessible to customer for advice/assistance.
Build/manage relationships with sales reps/branches.
Identify potential problems and establish solutions with sales support network.
Give timely attention to customer comments and complaints and advise Area Sales
manager Branch Manager and/or distributors of such.
Possess knowledge of Sherwin-Williams competitive advantages.
Act as key technical knowledge source by staying up to date on industry and product change.
Control expenses remaining within budget and maintain required records/documentation
and submit required reports documentation and summaries as required by management.
Efficiently budget technical support calls to ensure the best use of time and company
resources.
Maintain accurate records of all demonstrations.
Make delivery of product as needed ensuring customers quality and service expectations
are met.
Conduct self in professional manner to ensure customers quality and service expectations
are met.
Operate vehicle in accordance with all state and federal laws while maintaining an
acceptable personal driving record.
Adhere to company safety standards at all times
Suggests new products that are introduced if applicable.
Implements or create procedures that will help the customer in avoiding issues or allow
them to improve their process.
Enter all calls in CRM with detailed and accurate comments.
Troubleshoot product quality issues that may occur and implement solutions.
Additional duties as assigned.

EDUCATION:
Required:
High School Diploma or equivalent

Preferred:
Bachelors Degree in a business-related field

KNOWLEDGE & EXPERIENCE:
Required:
Valid drivers license
At least 3-5 years working with vehicle refinish processes and products

Preferred:
Prior sales experience
Automotive aftermarket experience

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

90%